Timetabling Services Manager

About us

UCL is London’s Global University and ranked 9th in the world (QS World University Rankings 2025). A new Institutional Strategy is underpinned by 6 key enablers all of which require good data management and reporting (operational and strategic). SRS Student Operations is responsible for the student record – its management and quality – as well as the principal functions supporting the student lifecycle (e.g., exams, timetabling, curriculum information). The division is also responsible for student statutory reporting to external stakeholders (e.g., HESA, OfS, GMC). There is a close working relationship between SRS Student Operations and SRS Education Services as well as with the Office of the Vice-Provost (Education & Student Experience). Timetabling Services is responsible for the planning of the academic timetable process and allocation of centrally bookable space across 11 faculties (300,000+ hours of teaching each academic year).

About the role

The Timetabling Services Manager role sits within Timetabling Services (SRS Student Operations) and will be responsible for supporting the successful implementation and improvement of UCL's timetabling service. In addition to delivery, the role holder will contribute their timetabling delivery expertise to other Student and Registry Services (SRS) teams, the Timetabling Product team (including the wider Student Lifecycle Change Portfolio) and Estates teams to meet the evolving needs of the institution.

About you

The ideal candidate will have significant experience of timetabling delivery on a large scale, and experience of working in a large, complex and decentralised organisation with a significant number of diverse stakeholders. A strong problem-solver, you’ll be able to synthesise complex ideas and data and apply these accordingly, and have excellent communication and interpersonal skills. The role includes line management of Timetabling Coordinators, and the ideal candidate would have managerial and/or supervisory experience within a service setting.

Your application must include a CV and supporting statement and it will be assessed on how well you evidence the essential and desirable criteria in the job description.

If you have any questions re the role, you can contact Mike Kelly (Head of Timetabling Services) at: mike.kelly@ucl.ac.uk

If you have any questions re the application process, or you have a reasonable adjustments request, you can contact Passant Khalifa (Senior Recruiter) at: p.khalifa@ucl.ac.uk

What we offer

As well as the exciting opportunities this role presents we also offer some great benefits some of which you can find on UCL rewards and benefits page.

Our commitment to Equality, Diversity and Inclusion

As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

You can read more about our commitment to Equality, Diversity and Inclusion on UCL Equality, Diversity & Inclusion page!

Customer advert reference: B01-04751

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