Student Success Coach - SBS

A great opportunity for a Student Success Coach to join the University of Surrey to proactively engage with students who may not be achieving their full potential or may be at risk of leaving the University. 

You will have a particular focus on supporting transition into higher education, to ensure retention and progression amongst those most at risk. The role will be assigned to Surrey Business School, but will work collaboratively across the University, on an initial 12 month Fixed-Term contract.

We value, empower and support every member of staff to get the best out of your unique talents, so you’ll be rewarded with a generous salary, 32 days holiday PLUS Bank Holidays, pension contribution of 14.5%, and a unique and vibrant working environment.  

The role

You will ideally have experience of providing student advice in similar, or related roles, preferably within Higher Education, with strong, proven, interpersonal skills and ability to act with great empathy, care and patience. You’ll be expected to:

• Proactively identify students at risk of leaving the University through the use of existing engagement and assessment data, through the generation of new data, referrals from personal tutors, the senior personal tutor and those resitting or returning to study.  
• Intervene on a 1:1 basis to support good student outcomes. Initiate and maintain contact with students, using a range of communications channels and build a trusted relationship with individuals.
• Arrange regular sessions, providing students with a confidential space to discuss challenges and oversee ongoing bespoke pastoral and academic study skills and assessment support.
• Explore and actively enable students to engage with a range of additional sources of University support or advice, as appropriate to the individual case, liaising with academic colleagues with the school and other professional services staff to ensure effective referral and advice for students.
• Maintain regular, ongoing 1:1 support sessions to monitor progress, support the student in developing agency and ensure regular communications occur with students to maintain a sense of belonging to their programmes and to the wide University community.

What’s in it for you? 

We think Surrey is an amazing place to work, and we are carefully crafting a dynamic, flexible, and fun place to work and thrive.  

Our campus is a beautiful, leafy environment with carefully designed gardens, vibrant green playing fields, and a picturesque lake. With the buzz of student life and superb working facilities, the University is a global community of ideas and people, dedicated to life-changing education and research in an inspiring, innovative and diverse environment. 

Alongside our gorgeous campus setting, collegiate on-site atmosphere and plentiful development opportunities, we also offer: 

• Competitive Salary 
• 14.5% Employer Pension Contribution
• 25 Days annual leave + 7 University Days + Bank Holidays 
• Travel & Family benefits including subsidised rail fare, cycle to work scheme and on-site childcare 
• Access to on site world-class leisure facilities at discounted rates 

For more information or to be considered for the role, please apply via the University Website or contact Professor Emma Mayhew, e.mayhew@surrey.ac.uk.

The University is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. Therefore, we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities. 

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