Student Casework Officer

ABOUT US

Transforming lives through excellent education

London Met is an extraordinary institution. Equity and social inclusion have always been our driving principles, and it's what makes the University so unique. Our organisation is distinctive, both in its eclectic and diverse community of students and staff, and also for its historical role in serving some of London’s most deprived boroughs. Everything we do is underpinned by our philosophy that an individual should have the opportunity to transform their life through the power of education.

Equipping our students with the tools for their future is at the heart of our academic offering. We pride ourselves on providing our students with access to a wealth of opportunities and professions. Our graduates benefit personally, but also contribute their unique perspectives to society, culture, public service and the economy in all areas of London, the UK and around the world.

ABOUT THE POST

The Student Casework Office is an integral part of the Department of Student Recruitment and Business Development managing the appeals, misconduct (academic and non-academic student misconduct), complaints and Fitness to Practice processes.

The post holder will manage a caseload of academic appeals, academic misconduct, complaints as well as support non-academic misconduct and Fitness to Practice processes. They will also provide clerking support for relevant panels and hearings, and maintain accurate records concerning their caseload and queries. As well as this, they will provide advice and guidance on the University’s relevant policies and procedures, and liaise with and advise members of staff and stakeholders to support the actualisation of Casework outcomes.

They are expected to deliver of high level quality service, and adhere to both the University’s regulations and any relevant external requirements. The post holder will also support the work of the Senior Casework Officer and Student Conduct Officer through administrative and clerical work. 

Closing Date: 15 October 2024

Interviews due to be held week commencing 28 October 2024

HOW TO APPLY

To apply, please click on the apply button above and use the job reference number to search for the post.

If you have a query, please email recruitment@londonmet.ac.uk quoting the job reference number.

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