Community Liasion Officer

Region: South West

Contract Type: Open Ended

Work Hours 35.0 Hours per Week

Weeks per year-Weeks per year: 52.00

The role

This is an exciting opportunity to promote a positive relationship between the University and the local community. You will lead a small team providing the primary university point of contact for the community. You will take a lead on activities educate and engage students around community living behavioural expectations. You will also be responsible for responding to and investigating complaints regarding student misconduct in the community, and working with the Student Resolution Service to engage the University’s disciplinary procedure where appropriate.

Collaborating with colleagues in the Accommodation Office, Central Communications team and the Students’ Union, you will support students with the transition from living in halls of residence to independent living in the community, working with external partners such as the Police, the Local Authority, and Residents’ Associations to promote student community cohesion.

What will you be doing?

You will investigate, respond to, and escalate complaints received regarding student community misconduct, e.g., excess noise and other forms of inconsiderate behaviour. You will also develop and maintain positive relationships with residents, local community groups and strategic city partners.  You will work with colleagues and partner organisations to develop and implement strategic communications and activities that proactively support students’ transition, experience and integration with the local community.

You should apply if

You should have excellent written and verbal communications and experience of handling complaints. 

You should possess good IT and customer service skills, excellent attention to detail and have experience of working with young people or students in an advisory/support capacity.

Additional information

For informal queries, please contact Liam O'Shea - Head of Public Affairs and Deputy Chief of Staff, liam.oshea@bristol.ac.uk

To apply, please click on the ‘Apply’ button above.

This advert will close at 23:59 UK time on 08/10/2024. Interviews are anticipated to take place on 17/10/2024.

Our strategy and mission

We recently launched our strategy to 2030 tying together our mission, vision and values.

The University of Bristol aims to be a place where everyone feels able to be themselves and do their best in an inclusive working environment where all colleagues can thrive and reach their full potential. We want to attract, develop, and retain individuals with different experiences, backgrounds and perspectives – particularly people of colour, LGBT+ and disabled people - because diversity of people and ideas remains integral to our excellence as a global civic institution.

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