Student Support Officer

Our University

Ravensbourne University London is an innovative, industry-focused university located at the heart of London’s newest creative community on the Greenwich Peninsula. We're champions of creativity and collaboration, dedicated to giving our learners the specialist skills and opportunities they need for outstanding careers in digital media and design.

The Role

Ravensbourne is looking for a Student Support Officer to help manage student enquiries.

The Student Support Officer  will provide front line support to students with any enquiries they may have via the Student Services Information Desk.   

You will be the face of Student Services and provide a welcoming, professional and informed response to any student issue. Responding to student enquiries and using your growing knowledge of Ravensbourne processes to either resolve the issue or help refer the student to further support will be central to the role. 

You will also work to promote Student Services through the creation of internal marketing materials and provide administrative support to the team.

Candidate

You should have a good telephone manner and written English skills. Experience of working in education and in customer facing roles is desirable. It is essential that you demonstrate your ability to support customer needs and communicate in an effective and clear manner.

You will be working Monday to Friday from 9am until 5pm, due to the requirements of the role hybrid working is not offered.

We particularly welcome applications from male and ethnic minority candidates as they are under-represented at this level in this area

Further details:

We welcome applicants from all backgrounds and communities, and in particular those that are currently under-represented in our workforce. This includes, but is not limited to, Black, Asian and Minority Ethnic candidates, candidates with disabilities, and female candidates.

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