Retail Assistant - 2 posts

About the role

The Retail Operations department is responsible for generating income and profit for the Bodleian Libraries, through our on-site shops, online at bodleianshop.co.uk, and through our wholesale business.

Bodleian Retail is going through an exciting period of growth and development. We’re looking for an enthusiastic and committed individual to join our small team and contribute to the ongoing success of the department.

You will deliver a world-class experience for our customers, interact with visitors from a variety of backgrounds and provide excellent customer service, using product knowledge to inspire our customers and maximise sales.

You will follow operating procedures and cash handling regulations to ensure shop security, whilst creating a welcoming environment for our visitors.

This is a permanent, part time post working 18 hours a week. Some weekend and bank holiday working will be required. The role does not support remote working.

About You

You will have previous retail experience in a customer-facing role and be a confident team player who thrives in a busy retail environment.

You will enjoy helping and interacting with people at all levels and strive for a positive experience for all customers.

You will be able to demonstrate strong interpersonal skills, with a pro-active approach to resolving problems and good attention to detail.

What We Offer

As an employer, we genuinely care about our employees’ wellbeing, and this is reflected in the range of benefits that we offer including:

• An excellent contributory pension scheme
• 38 days of annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Discounted bus travel and Season Ticket travel loans

More information is available at https://hr.admin.ox.ac.uk/staff-benefits

Diversity

Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.

How to apply

You will be required to upload your CV and a supporting evidence form using the attached template as part of your online application. Your supporting evidence form should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. CVs alone will not be considered.

We aim to provide a supportive working environment and are happy to discuss training and professional development opportunities. The Chair of this recruitment panel will be Beata Kruszelnicka, Retail Manager Bodleian Libraries, who can be contacted with enquiries relating to the role (beata.kruszelnicka@bodleian.ox.ac.uk ). General queries about the recruitment and application process should be directed to the Recruitment team within our Human Resources department (recruitment@glam.ox.ac.uk).

Only applications received online by 12.00 midday (GMT) on Friday 28^th February 2025 can be considered. Interviews are expected to take place on Wednesday 19^th March 2025.

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