Head of the Office for Student Conduct, Complaints and Appeals (OSCCA)

Open ended (permanent)

Full-time (35 hours per week)

The Head of OSCCA leads the Office for Student Conduct, Complaints, and Appeals, ensuring compliance with legislation and good practice. The role involves managing a team and service, developing people, policies, and liaising with internal and external stakeholders. It requires strategic leadership, expertise in higher education, and a commitment to improving student experience services.

This post is open ended (permanent) and full-time (35 hours per week); the University of Edinburgh supports hybrid working (on a non-contractual basis) that combines a mix of remote and regular on-campus working.

The salary for this post is UE09 £62,098 to £76,398 per annum.

Your skills and attributes for success: 

• Leadership and Management: Ability to motivate, support and develop a team to achieve high standards and strategic goals.
• Regulatory Knowledge: Expertise in higher education regulations and compliance with external bodies.
• Communication and Interpersonal Skills: Strong ability to engage with diverse stakeholders and provide complex guidance.
• Problem Solving and Decision Making: Analytical skills to develop effective solutions and make informed decisions.
• Commitment to Equality and Diversity: Dedication to promoting an inclusive environment and supporting diverse perspectives.

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