Head of Student Complaints, Conduct and Funding

Hours:

Full time or part time hours considered up to a maximum of 1.0 FTE/ 37.5 hours per week.  

Requests for flexible working options will be considered (subject to business need). 

See current salary scales.

Applications must be received by midnight of the closing date.

Expected Interview date: Tuesday 20th May 2025

Expected start date: ASAP 

About the role

We have an exciting opportunity for an experienced HE professional to lead the University Student Complaints, Conduct and Funding (CCF) service area.

As a Head of Service within the Division for the Student Experience you will be an active member of the Student Experience Leadership Group working closely with the Director of Student Support and Wellbeing.

The ideal candidate will have excellent leadership skills, a commitment to customer excellence and good knowledge of the relevant legislation in this area, making them equipped to take on the responsibility for overseeing the operation and delivery of key student support services including:

• Student Complaints;
• Student Discipline procedures;
• Student Funding matters (including all University means tested funding schemes, hardship funding and US Federal Loan administration).
• Criminal Conviction procedures.

Your highly developed written communications skills will ensure you can be successful in the development and drafting of regulations, guidance and reports that are a key element the role. Working colleagues across the university you will be responsible for ensuring the policies and procedures in place are fit for purpose, and compliant with regulatory bodies such as the OfS, OIAHE and US Government.

About you

You will be educated to degree level or have a substantial amount of relevant experience at an equivalent level.

You must be able to demonstrate excellent knowledge and understanding of current legislation and policy relevant to the areas of work covered by the CCF teams, including student funding mechanisms.

To be successful in this role you will have a proven track record in managing complex processes and the ability to prioritize and make decisions whilst working under pressure and at pace.

The role demands excellent communication, organisation and time-management skills and a strong team-work ethic, so you will bring excellent leadership skills to the role, with the ability to contribute positively as a team member and foster teamwork in others.

About our Division

Please find further information regarding the division at Student Experience: University of Sussex

Why work here

Find out more about our reward and benefits package.

Find out about our equality, diversity and inclusion

Further Key Information

Please contact Natalie Waite (n.waite@sussex.ac.uk) for informal enquiries.

The University of Sussex values the diversity of its staff and students, and we welcome applicants from all backgrounds.

The University requires that work undertaken for the University is performed in the UK.

Visa Sponsorship Queries: This role may be eligible for sponsorship. Please consult our Skilled Worker Visa information page  for further information about Visa Sponsorship.

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