Admission Specialist

Role Overview:

We are seeking an Admissions Specialist to join the LIBF Admissions Team. In this role, you will screen and assess applications in accordance with our admissions policies and guidelines, ensuring high integrity of the admissions process and an excellent experience for applicants.

You will thrive in a dynamic and growing environment, maintaining clear and precise working methods even during peak times and heavy workloads.

Your tasks:

• Responsibility for the full admissions process, ensuring all required documents are provided and complete. You will make admissions decisions in line with policies and guidelines, escalating to the Admissions Manager when necessary.
• Maintain and update student data in the Campus Management System and follow up on any missing documents.
• Stay updated on study programs, marketing promotions, and discounts to effectively assist applicants.
• Provide exceptional customer support to applicants, addressing enquiries primarily through email and meeting performance metrics and service level standards to ensure an excellent applicant experience
• Collaborate with other departments, such as Sales and Student Office, to optimise processes and improve customer service.
• Provide guidance and support to the wider team and actively share your knowledge.

Your profile:

• Education:  A commercial education background, while a bachelor’s degree is desirable, it is not mandatory.
• Experience:  Proven track record and competency working in the field of Admissions with a UK University/Institution.
• Skills: Excellent problem-solving skills, goal-oriented and reliable behaviour and open to process improvements.
• IT Competence:  proficiency in MS Office, experience with CRM systems or similar, quick to learn new IT systems.
• Soft Skills : Teamwork and independent work, striking a balance between the two. Accurate, efficient, strong attention to detail, customer centric.
• Languages: Fluent English skills, both written and spoken, are required.

We offer

• Buddy scheme
• Buying/selling of annual leave (discretionary, decided on an annual basis)
• Cycle to work scheme
• Generous holiday entitlements
• Employee assistance scheme
• Employee Volunteering Scheme
• Exceptional absence days
• Flexible working arrangements
• Free eyesight tests and vouchers towards the purchase of glasses
• Life insurance
• Mentor scheme
• Occupational sick pay
• Onboarding Promise
• Paid time off for appointments
• Pension plan
• Perkbox membership
• Private Medical insurance (dependent on job family)
• Season ticket and health club interest-free loans (after successful probation)
• Service recognition
• Social activities
• Training and development opportunities
• ImpAct group (focusing on sustainability)
• Social Committee (events include games nights, quizzes and Summer and Christmas parties)
• Wellbeing Group (our Wellbeing commitment and activities have included Pilates; Massages; Mindfulness; Mental Health Week; Breakfast Mornings etc.)
• Business Member with The Marlowe Theatre

To view the full Job Description please click here

If you are passionate about helping students on their academic journey and enjoy a role where you can truly make an impact, we would love to hear from you!

Before applying for any role please read our Recruitment Privacy Policy found at https://www.libf.ac.uk/about-us/vacancies

Please send us your application including your CV, a cover letter explaining your suitability for the role, your earliest possible start date and your salary expectations to recruitment@libf.ac.uk via the 'Apply' button.

Please note that CVs without a covering letter will not be considered.

Please note that depending on number of CVs we receive; we may close the advert early.

Due to the high volumes we receive, it may not be possible to respond to all applicants who are unsuccessful.

Closing date: 16 January 2024

Interviews:    TBC

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