Programme Officer

Anna Freud is seeking a Programme Officer to join our world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website: www.annafreud.org/about/.

Our EDI commitment

We are dedicated to fostering a diverse and inclusive workplace and being an equal opportunities employer, whereby equity, diversity, and inclusion (EDI) are core to our recruitment practices. All candidates who meet the job criteria will be considered for employment, regardless of ethnic origin, religion or belief, gender, sexual orientation, disability, age, socioeconomic background, caring responsibilities and care experience.

We ask candidates to share their diversity dimensions with us to help us identify, tackle and prevent bias across the employee lifecycle. We believe a diverse workforce enhances our ability to support mental health and wellbeing, allowing us to better meet the needs of the children, young people and families we serve.

As a Disability Confident employer, disabled candidates meeting our criteria are guaranteed an interview. Applications are submitted anonymously and assessed using a fair evaluation process based on the criteria set out in our job profiles.

What we offer

We offer a range of staff benefits and you can view them all here. Training will be provided on UCL policies and practices, as well as student records and the student life cycle. You will have opportunities to engage and participate in various staff groups, including Diversity Networks and the Employee Voice Forum. You may also participate in talks on mental health and related topics.

What you’ll do

You will provide administrative support for the delivery of postgraduate programmes in collaboration with University College London, contributing to a high-quality student experience and supporting various activities within the Postgraduate Studies team. Programme teams consist of between 5-15 members and you will work closely with Programme Directors, Module Leads, teaching staff, students and the wider Postgraduate Studies department.

What you’ll bring

You will have strong administrative experience in higher education, excellent communication skills, and the ability to work independently while supporting a collaborative team and delivering a high-quality student experience.

Essential skills and experience:

• Experience in programme or course administration within a higher or further education setting, or a teaching and learning environment.
• Strong interpersonal, verbal, and written communication skills, with the ability to liaise confidentially and diplomatically with staff and students.
• High attention to detail, with the ability to handle large volumes of information accurately and efficiently.
• Ability to work proactively, manage workloads independently, and meet deadlines under pressure while also collaborating effectively with senior colleagues.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and willingness to quickly learn new technologies, including university-specific databases and online platforms like Zoom and Microsoft Teams.

Key details

Hours: Full-time (35 hours per week): usual working hours are Monday to Friday, 09:00-17:00. Flexible working is possible.

Salary: £31,366 per annum FTE, plus 6% contributory pension scheme

Location: Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours at our London site (4-8 Rodney Street, London N1 9JH).

Contract type: Fixed-term, 14 months (maternity cover) – to start as soon as possible.

Next steps

Closing date for applications: midday (12pm), Monday 24 March 2025. Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview: shortlisted applicants will be notified no later than Friday 28 March 2025. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews: will be held remotely in early April (to be confirmed).

How to apply: please click on the 'Apply' button above to apply online. We are unable to accept CVs and kindly request no contact from agencies.

Questions?

Please email recruitment@annafreud.org with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor license therefore we are unable to provide Visa sponsorship.