Student Support Team Leader

About us

Our mission is to provide transformative, high-quality digital education, so students can learn, wherever they are.

We collaborate with academics and professional services staff across the university, and with our external partners, to design, develop and deliver a wide range of educational programmes. 

Our learners study with us from across the world, choosing when and where they study, working around their schedules.

We are a dynamic team with ambitious growth targets in a priority area of development for King’s. We proudly foster a supportive culture and community which prioritises both individual and collective wellbeing.

Employee support at King’s includes flexible working arrangements, paid maternity/shared parental leave, menopausal support, an active wellbeing programme, training and development opportunities and much more. All of our staff benefit from a generous pension contribution as well.

As part of King’s hybrid working, all team members can work remotely for part of the week if they wish.

Join us as we open futures and unlock potential. 

About the role

The Student Support Team Leader joins the team at an exciting time; we have been successfully supporting hundreds of online distance learners with their postgraduate study and 2025 will see the Student Support team continue to grow and expand along with student numbers.

The day-to-day role of Team Leader includes ensuring the student-facing Advisors are able to deliver exceptional support to students using effective coaching and personalisation skills. This relies upon leadership skills as well as using technology to draw data from systems and oversee service operations.

Team Leaders work collaboratively within and beyond the team to remove barriers and alleviate pain points for the Advisors, monitoring performance and ensuring the service is running efficiently and effectively, delivering consistently high quality to students.

Relationship building and being comfortable working with change are important attributes of a successful team leader; the role will evolve as King’s launches a greater number of online programmes and welcomes a greater volume of students each year.

This is a full time (35 Hours per week), and you will be offered an indefinite contract.

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