School Administrator - Degree Apprenticeships

FTE: 0.6 FTE (working 22.2 hours per week); we are able to offer this post at between 3.5 days and 5 days per week

Duration of Contract: Fixed Term for 1 year

Salary: UH5 £28,081 pa pro rata to £31,387 pa pro rata by annual increments

Annual Leave: 25 days pro rata plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year

Location: College Lane Campus, University of Hertfordshire, Hatfield 

The School of Physics, Engineering and Computer Science are seeking to appoint a School Administrator – Degree Apprenticeships within our team of School-based administrative staff. The School is a large, successful and welcoming academic faculty with many undergraduate and postgraduate degree courses, extensive research and facilities. 

Main duties and responsibilities

You will work as part of a front line team dealing with customer enquiries and information requests, sharing in helping to manage the Administration team window, welcoming visitors and assisting with enquiries and directions. You will ensure that the agreed customer service standards are always adhered to and support the production, preparation, and presentation of material for Degree Apprenticeships in support of Ofsted visits and accreditation visits by professional bodies. 

You must be able to provide a high standard of customer service, dealing effectively with all enquiries and information requests through multiple contact methods including face-to-face, telephone, IT systems (e.g., email, SMS, Web) and other formats as appropriate. You will support the Academic Lead for Apprenticeships and Programme Leaders in the preparation, maintenance, and checking, of records related to Degree Apprenticeship learners and their progress and support the production, preparation, and submission of data for the new Degree Apprenticeship Student record system.

Skills and experience required

You will have good IT skills, including the use of MSOffice and databases, be numerate and literate and be able to demonstrate a good understanding of customer care, including a polite, helpful and confident telephone manner. You will have a can-do attitude to problem solving, be flexible and adaptable to workload and team requirements and be effective in a team setting. The ability to collect, process and present complex data using Excel and the ability to communicate in a variety of formats to different audiences is essential for this role. You will have the ability to deal with conflicting priorities and to work under pressure with minimum supervision and have a methodical approach/attention to detail.

Qualifications required

You will be educated with a minimum of A-levels or equivalent or proven professional work experience.

Please view the job description and person specification and Appendix for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.

Contact Details/Informal enquiries:

For any informal enquiries, please contact Jenny Harris, Project Officer: j.harris28@herts.ac.uk

Closing date: 28 November 2024

Interview date: To be advised

Apply online via the above ‘Apply’ button.

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