Senior Programme Officer

About us

The Faculty of Natural, Mathematical & Engineering Sciences (NMES) is looking to recruit a full-time Senior Programme Officer to support the Undergraduate and Postgraduate Taught Programmes in our Chemistry department. This role will suit a motivated administrator ready for the next stage in their career.

About the role

The Department of Chemistry has an exciting opportunity for someone interested in pursuing a career or taking their next step in Higher Education administration. We are looking to recruit a Senior Programme Officer to support the running of our undergraduate and postgraduate taught programmes.   

The Senior Programme Officer provides essential support to students and academics working as part of the programmes team to ensure that high quality administrative and student support is provided from enrolment to graduation. Working in a fast-paced environment, the role includes taking responsibility to resolve complex queries and issues, supporting activities such as timetabling, and the production of handbooks, using databases and Microsoft Excel to maintain accurate student data on progress and achievement throughout the student lifecycle.

Working with colleagues to plan and coordinate a varied set of activities, you will have opportunities to further develop your knowledge of regulations and processes, support the student experience and be part of professional networks promoting best practice. As part of hard-working and friendly department teams, you will manage a team of Programme Officers, and as part of the King’s community, you’ll work alongside inspiring academic staff, professional services and students.

The Chemistry Department, based in the Faculty of Natural, Mathematical and Engineering Sciences, champions the discipline of Chemistry across King’s, leading with its own research and teaching across a wide variety of BSc, MSci and , postgraduate programmes, and encourages close interdisciplinary collaborations.  

The role will be based at the Waterloo campus, in the heart of Central London. Professional services staff are currently working on a hybrid basis, meaning the role holders will spend part of their working week on campus and the remainder working remotely.

This is a full-time post (35 hours per week), and you will be offered an indefinite contract.

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

• Excellent written and oral communication skills including the ability to draft documents and correspondence autonomously to a broad range of audiences
• Strong numeracy skills with the ability to analyse and utilise numerical data to inform decisions
• Excellent time management and organisational skills, with the ability to work under pressure to complete a range of competing priorities, and requesting and utilising support as and when required
• Excellent working knowledge of Microsoft Word, Excel, PowerPoint and Outlook and experience in the use of databases and student records systems (such as SITS) to provide management information data to a high level of detail and accuracy
• Experience of stakeholder management, with the ability to work with a broad range of stakeholders and knowledge of how to address complaints and service setbacks in a professional and efficient manner
• Have a methodical but flexible approach to work, maintaining a high level of accuracy and the ability to work independently
• Proactive, collaborative, and relationship-oriented approach to teamwork
• Commitment to equality and diversity in the workplace

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