Student Records Administrator

About the role

Are you a strong communicator with exceptional customer service skills? Do you have excellent IT skills? Are you organised, with consistent attention to detail?

We are seeking to appoint a Student Records Administrator to join the Student Records team within Registry. The postholder is responsible for providing a student facing service, including resolving enquiries from students, staff and external stakeholders. The role also involves preparing documentation and assisting with the maintenance of student records for both undergraduate and postgraduate students.

What you would be doing

• Responding to routine correspondence from students, staff and external stakeholders to provide accurate advice and signposting where necessary
• Producing and publishing various documentation for current and alumni students, such as Statements of Attendance, transcripts and confirmation of degree letters
• Updating and maintaining student record systems in relation to name changes, citizenship changes and missing data
• Creating UROP records for both internal and external students and checking student’s eligibility
• Supporting DBS checking processes by carrying out identity and documentation checks
• Updating and maintaining external databases such as HEDD, SLC and TFL

What we are looking for

• Effective communication skills, both verbally and in writing and the ability to deal with a wide range of stakeholders
• Customer service skills, including resolving queries and managing expectations
• Organised and consistent attention to detail skills

• Proven experience as a cooperative team member who can also work independently

• Excellent IT skills, including experience of using databases to store, edit and retrieve information

What we can offer you

• Hybrid working

• The opportunity to continue your career at a world-leading institution

• Benefit from sector-leading salary and remuneration package (including 39 days off a year)
• Access to a range of workplace benefits including a flexible working policy from day 1, generous family leave packages, on-site leisure facilities and a cycle-to-work scheme
• Be part of a diverse, inclusive, and collaborative work culture with various staff networks and resources designed to support your personal and professional wellbeing.

Further information

This post is full time fixed term until 30 November 2026.

Registry staff will be relocating to a new Professional Services Hub in White City in spring 2025. The role will be based at the new hub, however the role holder will be expected to work on other campuses as required. Staff are expected to work a minimum of 2 days per week on campus.

Candidates are required to complete an online application - CVs only will not be considered.

If you require any further details on the role please contact: Fran Howes (Interim Student Records Manager – Student Services) via email at f.howes@imperial.ac.uk

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