Senior Learner Experience Officer

Hours per week: 36 hours per week required to work evenings and Saturdays as part of rota

Holidays: 31 days per year

Vetting requirements: Basic DBS Check

Closing date:  9am Monday 16 September 2024

Interview date: w/c 23 September 2024

About Us:

Westminster Adult Education Service is a leading provider of adult education in London, committed to empowering individuals through lifelong learning. Our work environment is stimulating and inclusive, promotes diversity and fosters personal growth. Join us in our mission to inspire lifelong learning in our communities and become an integral part of our team. If you are ready to elevate your career, apply today and be part of our exciting journey at Westminster Adult Education Service.

The Role:

Key responsibilities:

• To work effectively with the Head of Admissions to provide an excellent level of customer service to all learners and visitors to WAES centres, as well as supervising the application process and providing support to a team of Learner Experience Officers
• To ensure a streamlined and intuitive application and enrolment process, for all forms of enrolments. Continually improving admissions processes and ensuring key deadlines are met throughout the annual cycle.
• Take an active role in supporting the Learner Journey making this an outstanding customer service
• Support all activities in the Learner Hub working alongside the career and learner development officers to create a seamless admission and learner journey experience
• Support learners with enquiries and admissions through face-to-face remote and digital solutions from the reception and Learner Hubs at all sites

To apply for this post, please complete the WAES Application Form and EO Monitoring Form from our website.

Please ensure you address all the role and person criteria when completing your supporting statement.

When you have completed your application, please email the application back to recruitment@waes.ac.uk 

About You:

• A command of written and spoken English
• Level 3 in Customer Service or equivalent experience is essential
• Knowledge of Adult Education Funding
• An understanding of the welfare, benefits and immigration systems and processes

What we offer: 

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion, and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit  https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties [westminster.gov.uk]

As a forward-thinking Council, we appreciate that people work in different ways, therefore some of our staff depending on their role at WAES can benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.

The Service offers a competitive salary and employment benefits including a public sector pension scheme, generous holiday allowance and opportunities for Continuous Professional Development.  

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