Customer Service Assistant

About this role

We are looking for a friendly person, with great communication skills to join our amazing Customer Services Team within the University’s Accommodation Services Department. This front-line role, supports the 5,500 student residents who come from wide and diverse backgrounds and cultures. Previous experience of dealing with similar customers would be helpful. The students who live on campus are generally away from home for the first time and therefore need help and support with the transition. An understanding of students and student life challenges is essential to the role. 

About you

To be successful you will need to have a wide range of administrative experience in customer focussed environments. Experience of customer service is also essential, as well as good IT skills and a grasp of Microsoft Office. We are looking for people who will go the extra mile to help and support our student residents.  

Where is this role based?

This post is based at our lively Frenchay campus, on some occasions you might also be requested to work from our Glenside Campus.

Why UWE Bristol?

We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. Based in Bristol, one of the UK’s most exciting and forward-thinking cities, we are regionally embedded and globally connected, with an established network of employer and academic partners.

We offer a wide range of employee benefits including progressive pay rates, generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.

Add your individuality to ours

UWE Bristol recognises the power of a truly diverse university community.

We particularly encourage applications from global majority and male candidates as we are currently under-represented in this area of the organisation, however all appointments are made strictly on individual merit. 

As a Disability Confident employer, we welcome applications from those who identify as having a disability. 

Further information

If you would like to speak to us to find out more about this role, please contact Nigel Adams on 0117 328 1845 or email: nigel.adams@uwe.ac.uk 

Shortlisting is expected to be completed within 2 weeks of the closing date depending on application volumes. We aim to give candidates at least a week's notice to attend interview. 

This is a full-time, fixed-term post for 18 months, working 37 hours per week.

This post is not available on a job share basis due to the shift pattern and nature of the role.

UWE Bristol is a campus-based University this role is therefore campus based for all of your time.

To ensure fairness and equity all salary offers will be made in line with the University's salary assessment guidelines and will be based on your relevant skills and experience.

The University has a legal responsibility to ensure that all employees are eligible to live and work in the UK. We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route. If you do not have current right to work in the UK you may wish to explore other visa options.

Please note that UWE Bristol does not cover any visa or health surcharge costs.

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