Head of Operations and Strategy

About us 

Our mission is to provide transformative, high-quality digital education, so students can learn, wherever they are.

We collaborate with academics & professional services staff across the university, and with our external partners, to design, develop and deliver a wide range of educational programmes.

Our learners study with us from across the world, choosing when and where they study, working around their schedules. 

Employee support at King’s includes flexible working arrangements, paid maternity/shared parental leave, menopausal support, an active wellbeing programme, training and development opportunities and much more. All of our staff benefit from a generous pension contribution as well. 

As part of hybrid working at King’s, all team members can work remotely for part of the week if they wish. 

Join us as we open futures and unlock potential. 

About the role

This pivotal senior role collaborates closely with the Director of Operations to steer the strategic planning, continuous improvement, & policy development of King’s Digital’s operations.

As a leader of the King’s Digital Operations team, you will ensure high-quality, effective support across a wide range of activities. In the first 12 months, your primary focus will be on transforming and embedding the new Operations structure to guarantee the delivery of superior service standards.

You will be instrumental in driving the growth and evolution of King’s Digital, overseeing the development of strategies and the implementation of innovative programmes and business areas.

This role demands expert business management skills, including tracking progress against business plans and working closely with the Finance, Procurement, Strategic Planning & Analytics Directorate (FPSPA) to manage financial targets across King’s Digital’s online programme portfolio. You will also oversee shared operations with commercial third parties.

Based primarily in the newly renovated James Clerk Maxwell Building at King’s Waterloo Campus, you may occasionally be required to travel to other campuses.

Embrace the flexibility of King’s hybrid working practices, with the option to work remotely for part of the week if desired.

This is a full-time post (35 hours per week), and you will be offered an indefinite contract.

About you

To be successful in this role, we are looking for candidates to have the following skills & experience: 

Essential criteria

• Substantial senior professional service skills which demonstrate leadership skills in a complex environment, ideally gained within the Higher Education sector
• Excellent leadership, interpersonal & influencing skills and the ability to build up and maintain effective working relationships with both internal and external stakeholders at all levels
• Proven ability to manage teams and develop individuals including dealing with conflicting demands and managing tight timelines
• Experience of effectively managing the ongoing business administration of a large department, including involvement in budgeting, human resources, estate planning, monitoring KPIs etc
• Successful track record of operational success e.g. in translating strategic plans and decisions into operational practice, effective business continuity planning, including identification of solutions to perceived potential blocks and an understanding of complex dependencies
• Experience of managing multiple projects & leading strategic change processes independently and in collaboration with other
• Excellent organisational skills, the ability to prioritise effectively & deliver work personally and through others to tight deadlines & within budget
• Highly degree of numeracy and the ability to analyse statistical data to underpin financial decisions and approaches

Desirable criteria

• Relevant postgraduate or professional qualification
• Evidence of Continuous Professional Development
• Proven ability to manage teams & develop individuals through inclusive working practices.

Advert information