Helpdesk Assistant (Student Support)

Join our busy and friendly Helpdesk team located at the heart of campus in supporting our students to have the best University experience!

The role of Student Support and Safeguarding is to ensure that students, parents/guardians, and staff can readily access the information, advice and support available, enabling them to fully benefit from their academic and broader experience.

You will be the first point of contact for our students, welcoming them to our newly refurbished Student Support Centre.

You will be working on our Helpdesk facilitating an in-person service and providing administrative support for the specialist teams within the department. This can mean a diverse and demanding workload which also involves interaction with students and parents in distress.

You will possess excellent communication and customer service skills, with experience of working in a service environment and comprehensive IT and organisational skills. 

Further information

This is a permanent, full-time role (36.5 hours per week), working term-time only over 35 weeks. The role will require a mixture of home and office-based working on our main university campus, and periods of work can be discussed at interview.

Occasionally you will be required to work outside of your normal working pattern to attend staff events such as University open days and Arrivals weekends.

For an informal discussion about the role please contact Nik Irvine, Operations Team Leader at nti22@bath.ac.uk. However, please note that all applications must be made on the university recruitment system and cannot be submitted directly to this address.

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