Advice Service Manager

The Post

The Student Advice Service Function Manager is responsible for managing the day-to-day operations of the Union’s Advice Service; this includes the physical and digital delivery of impartial advice and advocacy for students on issues affecting University of Portsmouth students. The post holder will provide Operational Leadership of the delivery of a physical and digital service, supporting/ representing students and quality assuring University policies which affect students. They will work with students, the University and other stakeholders to develop and maintain an exceptional student centred service for the provision of advice. They are also responsible for: ensuring the annual objectives of the Advice Service function and relatable elements of the Union’s strategy are set and met.

The Person

We are looking to recruit a motivated, inspirational individual who is passionate about delivering an excellent student centred service. The post-holder will have experience of providing advice and support to clients in an advisory capacity/professional setting, supporting and motivating a staff team and will demonstrate experience in developing and increasing service provision. The individual will demonstrate the skills necessary to develop new initiatives and support the delivery of strategic and student led projects that inspire participants. In addition, the post-holder will have excellent communication skills, an understanding of best practice in supporting Union representatives, the skills to undertake and present research, analyse data and have the ability to handle competing priorities. An understanding of the complex issues faced by students in a Higher Education setting is essential 

What we offer

• Strong team mentality, supportive and sociable workplace
• Regular training opportunities and team development days
• 38 days holiday (30 days annual leave + 8 bank holidays) and additional Christmas leave (University shutdown)
• Flexible working (e.g. flexitime, career break, paid time off for volunteering)
• 35 hour week
• Enhanced sick pay, maternity, paternity or adoption leave
• Access to University staff benefits: discounted gym membership, free library membership, bike safe
• Employee Assistance Programme
• Job share or part time hours considered
• Link to full benefits list

The Organisation

The University of Portsmouth Students’ Union (The Union or UPSU for short) is a forward thinking, friendly organisation with a vision of “delivering a positive impact with every Portsmouth student”. As a charity led by its values and guided by its members, we offer a wide range of services and activities to support and enrich the lives of our students. UPSU employs approximately 30 career staff, a further 30 student staff and we work with over 1000 registered student volunteers and over 100 student groups.

Further Information

For more information on this opportunity and how to apply, please click on the 'Apply' button above. For an informal conversation about this opportunity, please contact Brendan McCarthy, on brendan.mccarthy@upsu.net or 02392

We kindly ask that candidates do not send CVs or cover letters as these will not be considered. You can find an application form on our website.

Anonymous shortlisting will be carried out for this role to ensure a fair and consistent approach to recruitment. We will not disclose any personal details to the shortlisting panel. Any documents or links with identifying information will not be used during shortlisting, but can be submitted if you are selected for an interview.

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