Accommodation & Student Support Administrator

0.6 FTE 22.2 hours per week over three days, to be agreed upon appointment. Two days working from the office, one day working from home, if required.  Some flexibility on days of work and office days is required occasionally. Some weekend working for university events.

The role is currently based at Pittville Student Village in Cheltenham, however, working from all campuses is required when needed

About the department

At the University of Gloucestershire, we are committed to fostering a vibrant, inclusive, and supportive community where every student feels valued and empowered. Our Libraries and Student Support department plays a pivotal role in enhancing the student experience, offering comprehensive support services that address personal and social needs.

Our Accommodation team is passionate about providing personalised support and creating an environment that encourages growth, learning, and resilience. We believe that a strong community is crucial to student success, and we are dedicated to making our halls of residence and approved private housing more than just a place to live — we aim to create a home away from home.

The role of Accommodation and Student Support Administrator is critical in ensuring all elements of the team run smoothly, our students feel supported, connected, and engaged throughout their university journey; as well as our approved landlords feeling part of the community. 

About the role

We are looking for a proactive Accommodation and Student Support Administrator to join our team. This role is perfect for someone who is passionate about ensuring a meaningful impact on the student experience at the University of Gloucestershire.

The role provides support to all areas within the Accommodation Team including, Housing Support, Halls Allocations, and Residential Support, as well as administration duties for the wider teams within Libraries and Student Support.

Duties will include first line enquiry handling via the main phones and email inboxes for the Accommodation Team, supporting online systems across teams, assisting with events throughout the year and other duties as required. The role also involves working with all students, offering frontline advice when needed and ensuring a positive student experience. 

You will be an integral part of an enthusiastic, dynamic team committed to maintaining high standards across the Student Experience Directorate.

The successful candidate will be a flexible, self-motivated, and enthusiastic individual,willing to go the extra mile when needed.  With existing experience of working with young people, candidates should also possess excellent organisational, IT, communication, and interpersonal skills with the confidence and initiative to deal with a variety of situations.

By joining our team, you will have the opportunity to make a tangible difference in students' lives, contributing to a positive and supportive university environment.

If you are a dedicated professional with a passion for student support and a commitment to fostering a positive community, we encourage you to apply for this rewarding role.

How to apply

To apply please click on APPLY at the bottom of this page, you will be asked to submit a CV along with a Supporting Statement that addresses how you meet the essential criteria or please complete the attached application form.  CVs alone will not be considered.

Contact details

To informally discuss the role, please contact Mrs Joey Bowden on 01242 715322 or email: jbowden@glos.ac.uk

Key dates

Interview: Friday 16th May 2025

Anticipated start date will be 1st July 2025

Advert information