Academic Casework Officer

About the role

An opportunity has arisen for an Academic Casework Officer to join the Student Administration team at the University of Sussex. We are seeking a highly motivated and confident individual who has a demonstrable understanding of regulations and procedures, and who would enjoy developing a detailed understanding of how to apply regulations and procedures objectively and equitably while also being sensitive to students’ needs.

As part of the wider Student Administration team, the postholder will work with the Academic Casework Manager and two other Academic Casework officers, in processing Exceptional Circumstance Claims and academic appeals. A key part of the role requires the ability to communicate in writing, complex and sensitive points with high levels of accuracy, diplomacy and attention to detail.

About you

You will have a demonstrable understanding of working within regulations and procedures within a large organisation, ideally within an HE setting. A good understanding of the challenges that students from varied backgrounds often face would be advantageous. You will have the skills to manage your own workload, prioritise accordingly and be confident in using your judgement when making Exceptional Circumstance and Academic Appeal decisions.

About our Division

The Division of Student Experience is all about our students. We work diligently to ensure that all our students are supported and have positive meaningful experiences in our University. We are led by our Student Experience Director and her Leadership team. Our services focus on Academic Quality, Student Data & Records, Careers & Entrepreneurship, Advice & Guidance, Complaints & Conduct, and Student Wellbeing.

We work collaboratively with our Schools and Divisions to ensure our students have environment that will further enhances their potential and equip them to pursue their goals and aspirations.

Please find further information regarding the division at Student Experience: University of Sussex

Why work here

Find out more about our reward and benefits package.

Find out about our equality, diversity and inclusion

Further Key Information

Please contact Lisa Clark, Academic Casework Manager, (lac42@sussex.ac.uk) for informal enquiries.

For full details and how to apply see our vacancies page.

The University of Sussex values the diversity of its staff and students, and we welcome applicants from all backgrounds.

The University requires that work undertaken for the University is performed in the UK.

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