Functional Support Analyst- Web CMS

The IT Services department plays a vital role in supporting the University’s ambitious digital strategy, ensuring that staff and students have access to cutting-edge technology and platforms. As part of this dynamic team, you’ll help maintain and evolve the University’s web publishing platform, which is integral to its outreach, public engagement, and research dissemination activities.

An exciting opportunity has arisen for a Functional Support Analyst to join us on a permanent basis.

What We Offer

• 38 days of annual leave to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service.
• One of the most generous maternity and adoption leave schemes in UK higher education, offering up to 26 weeks of full-pay leave, followed by additional statutory and unpaid leave options.
• A commitment to hybrid and flexible working to suit your lifestyle.
• An excellent contributory pension scheme.
• Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.

About the Role

As a Functional Support Analyst within the CMS and Web Platform Team, you will play a pivotal role in supporting the University’s web publishing platform, currently transitioning from Oxford Mosaic (Drupal 7) to Oxford Fresco (Drupal 10). This platform supports over 1000 websites used by departments, research groups, museums and administrative teams to communicate effectively with their public audiences. You will act as a key contact for platform users, helping them adopt best practices, troubleshoot issues, and make the most of the platform’s capabilities.

You will engage directly with a broad range of users, providing consultancy, delivering tailored onboarding support, and demonstrating platform features. In this role, you’ll also collaborate with the development team to resolve complex issues, introduce product enhancements, improve support processes, and contribute to product release management, including regression testing and user communications.

Your work will directly impact the University’s online presence, enabling the provision of high-quality, accessible, and effective websites that support the University’s world-class teaching, research and public engagement. If you’re passionate about web content management, customer support, and continuous improvement, this role offers a unique opportunity to make a meaningful difference.

About You

We’re looking for someone who can bring the following skills and experience:

• Strong experience in supporting and configuring CMS systems, preferably Drupal, with an ability to troubleshoot and help resolve technical issues.
• Excellent communication and interpersonal skills, with the ability to explain complex information clearly and deliver engaging user presentations and demonstrations.
• Proven ability to manage and prioritise a varied workload, meeting tight deadlines with a proactive and flexible approach.
• Strong problem-solving skills and a creative mindset, with a solid understanding of what makes an effective website.
• Careful attention to detail and a commitment to maintaining high standards in support, documentation, and user guidance.

Application Process

To apply, please upload:

• A covering letter/supporting statement
• Your CV
• The details of two referees

The closing date for applications is 12 noon on Monday 3 February 2025.

Interviews will take place on Monday 10 February.

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