Student Loans Company Liaison Officer

The Student Finance and Funds team based within Student Life is seeking to appoint a Student Loans Company (SLC) Liaison Officer.

We are seeking an enthusiastic and experienced individual to join our team in supporting students to ensure they receive timely and accurate payments from SLC.  This key role will require the postholder to manage a caseload and respond to queries from student who need assistance to ensure they have all the necessary funding in place to study.

The post holder will also be responsible for managing all processes required to ensure prompt collection of tuition fee loan monies from the Student Loans Company (SLC).

The successful candidate will also have responsibility for a range of student finance processes, including collection work for student debt.  We are seeking someone who has experience working in a finance related service preferably in HE or a student facing role.

The SLC Liaison Officer will be expected to be able to empathise and deal sympathetically with student who are experiencing financial challenges but also understand the importance of ensuring that the Universities financial regulations are adhered to at the same time.  Candidates should have experience of office administration, student feel collection and invoicing activities.

This is a demanding role and the successful post holder will need to demonstrate excellent organisational skills, be an effective communicator, have excellent customer services skills and be proficient in all Microsoft Office skills.  The ability to work under pressure and as part of a wider team and across the Student Life services is essential. The post holder will be required to work flexibly, prioritise workloads and be able to show personal initiative and judgement.

This post is permanent subject to the normal probationary period of 12 months.

For an application form and further details, please visit our website or contact by clicking the'Apply' button above. 

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