Business Design Lead

Salary Range £58,596 - £67,757 (Incremental progression), Grade 9

Agile working (blend of home and office based) 

The Opportunity 

Keele University have established a new Transformation Department to drive the transformation of our professional services. The team will focus on enhancing technology, business processes, and workforce skills to deliver improved service quality, greater efficiency, and a positive impact on the student experience. These newly created roles offer a unique opportunity to help shape the future of Keele University and play a pivotal role in our transformation journey. 

As Business Design Lead (Professional Services) you will support the Director of Services Transformation to develop our approach to end-to-end service design and architecture, working alongside directorate leaders to shape the future design of services and their integration and successful implementation. You will use tools such as user research, stakeholder mapping, value proposition design, and business modelling (including lean and agile approaches) to define what good looks like and determine how that can be delivered to service users.

In collaboration with a team of Business Analyst (your direct reports), you will have a strong focus on identifying and delivering on opportunities for streamlining business processes and enhancing the use of digital systems and technology to significantly improve and automate workflow to both boost staff productivity and user experience. 

The Benefits 

The University recognises that its success depends upon the contribution and dedication of its talented staff. In return, we have a competitive benefits package available, including:  

• Competitive rate of pay with annual increments within the grade
• Generous annual leave entitlement with opportunities to purchase additional leave  
• Excellent staff pension scheme   
• Access to continued personal, professional and career development   
• On site ‘outstanding’ nursery    
• Discounted health & fitness facilities on site  
• Cycle to work scheme (subject to eligibility)

Please note that the starting salary will typically be at the bottom of the pay scale shown above

The University is committed to operating flexible working practices wherever possible. 

The University

Keele University is renowned for its exciting approach to higher education, innovative research, beautiful campus, strong community spirit and excellent student experience. With a turnover in excess of £170 million, over 12,500 students and a total staff of approximately 2000, the University provides high quality teaching across a wide range of academic and vocational subjects and promotes world-class research. Further information can be found at https://www.keele.ac.uk/about/

Keele University values equality and diversity across our workforce and to ensuring our staff community is reflective of the diversity of our student population. In support of these commitments the University welcomes applications from individuals of Black, Asian and ethnic minority backgrounds for all roles.

How to Apply

To apply online for this vacancy and for full post details and copies of job descriptions, please click on the 'Apply' button above. 

Keele University employees wishing to apply should login to Employee Self Service and click on the 'View current vacancies' link.

For informal enquiries may be addressed to Tom Wilcock, Director of Service Transformation, t.wilcock@keele.ac.uk. Applications to this address will not be accepted. 

Closing Date: 12 January 2025

Interviews will be held on: Late Jan / Early Feb

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