Service Manager (Media Services)

Full time: 35 hours per week

Open ended: Permanent 

 Are you interested in media and learning? Are you eager to realise the opportunities this technology can generate? Read on…

The Opportunity:

We’re looking for someone who is passionate about technology and customer service to join our small, friendly Media Team as a Service Manager (Media Services). This exciting role will enable someone to push boundaries and gain experience in an exciting and inspiring environment.

The successful candidate will manage our Lecture Recording service, taking the lead in discovering how we use video solutions to improve learning and teaching in one of the country’s top universities. This is a great opportunity for either an experienced Service Manager or an individual with a background in technology looking to grow and develop within the role.

The role offers a salary of £40,247 – £47,874 pa and has a hybrid-working pattern, involving working on-campus in Edinburgh at least two days a week. Working hours are ideally 35hrs per week, but the team are committed to offering flexibility so we would be happy to consider options like compressed hours or staggered start/finish times.

What you’d be doing on the job:

• Working with multidisciplinary teams to determine how we improve our media services 
• Ensuring content is accessible, providing effective technical support and communicating with users across a large, diverse organisation.
• Providing operational service management, training, support, and advice on using media services across the University. 
• Managing supplier relationships and managing business-critical services.
• Managing an essential service which is crucial to providing accessible and inclusive learning to our students.

A bit about you:

• Highly developed written and verbal communication skills 
• Good interpersonal and people management skills
• A strong, demonstrable interest in new developments in media and technology
• Good analytical and problem-solving skills
• Confident in your ability to learn and become proficient with new IT systems and processes 

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