IT Technician

Closing date: When Post Filled

Interview date: To be confirmed

The Royal Northern College of Music is looking to recruit an IT Technician to join its small and experienced IT team.

Located on the Oxford Road Corridor in the heart of Manchester’s Knowledge Quarter, the RNCM is recognised as one of the world’s most progressive conservatoires, educating musicians to the highest level in an environment that’s creatively stimulating and rich in opportunity.

The IT department is integral to our success, providing a secure and resilient infrastructure for students and staff across all areas of the organisation.

As an instrumental part of the team, the IT Technician will work with the Client Services Manager and independently to manage our end-user estate of laptops, desktops, tablets, mobile phones, and more, to ensure that users have a consistent, modern, reliable, and secure environment in which to work.

Day to day, this will involve providing first and second line support for users with various levels of technical abilities on Windows 10, 11 and macOS; keeping software and hardware up to date; monitoring system compliance; and managing user accounts, using tools including our helpdesk system, Active Directory, Intune, Microsoft Configuration Manager and Microsoft 365.

Excellent IT, problem solving, and communications skills are expected, as is the drive and commitment to continuously learn and develop. In return, you will have the opportunity to be exposed to a broad range of IT related topics, the scope to become involved in wider aspects of the work of the department, and to broaden your experience and skillsets. Added benefits include free and discounted tickets for RNCM performances, additional time off at Christmas, and the option to join initiatives such as the Cycle to Work Scheme.

Please note that this role is not suitable for remote / hybrid working and requires the successful candidate to be based at the RNCM offices Monday-Friday.

Candidates who have previously applied need not reapply. If you have any queries, please contact our Human Resources department at Recruitment@rncm.ac.uk.

For full details regarding this role please view the applicant pack, which can be found in the downloads section.

You can apply for this role via the Application Form at the bottom of this page. You will be required to submit a copy of your CV (maximum 4 pages) and a Cover Letter detailing how you meet the criteria set out in the person specification.

All of the fields are required unless stated.

Once you have submitted your application you will receive an automated email from ‘RNCM Website’ confirming your Application Form submission for this role.

Please note that applications received after the deadline will not be submitted to the panel.

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.  Some applicants may require sponsorship from the College and a visa from UKVI to take up the role if successful. More information on this can be found here: www.gov.uk/check-uk-visa

The RNCM is committed to safeguarding and we prioritise creating a safe and secure environment for everyone. We seek individuals who share in our commitment to safeguarding and are willing to uphold these principles in all aspects of their work.

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