Student Systems Manager

About the role

We are looking to appoint a Systems Manager to join the Student Systems team. 

This post sits within the dynamic and flexible Student Systems team and is responsible for providing expertise for all Registry associated student systems.

As a Student Systems Manager you’ll work closely with team members, Registry, ICT, academic departments and students to provide technical support and inform and make recommendations around best practice.

Where system limitations are identified, you’ll lead on proposing solutions and work with colleagues to specify, test and deploy those solutions.

What you would be doing

• You will be providing first line support to users of the university student systems.
• You will be working alongside Registry colleagues to become a subject matter expert on Registry processes and provide technical support and expertise.
• You will identify system enhancements to improve business processes and work with Registry and ICT to deploy solutions.
• You will think critically about communications to students and manage the central communication system to ensure communication is timely and accurate
• You will identify patterns in student queries and work with Registry and ICT to publish FAQs, or implement system changes to ensure the student facing system is efficient and clear
• You will ensure all work aligns with the Student Lifecyle roadmap, Imperial’s groundbreaking plan to support our student community

What we are looking for

• Proven management experience and the ability to lead and motivate staff
• Ability to engender a spirit of collaboration and consultation
• Excellent attention to detail,
• Well developed communication skills and the ability to negotiate and influence
• An ability to proactively innovate and provide creative and dynamic solutions.
• An ability to build effective working relationships with colleagues.

What we can offer you

• Hybrid working
• The opportunity to continue your career at a world-leading institution
• Sector-leading salary and remuneration package (including 39 days off a year)
• Get access to a range of workplace benefits including a flexible working policy from day 1, generous family leave packages, and a cycle-to-work scheme
• Interest-free season ticket loan schemes for travel
• Be part of a diverse, inclusive, and collaborative work culture with various staff networksand resources designed to support your personal and professional wellbeing.

Further information

Registry Staff are currently working from our South Kensington Campus, but will be relocating to a new Professional Services Hub in White City in spring 2025.

This role will be based at the new hub.

Candidates are required to complete an online application - CVs only will not be considered.

If you require any further details on the role, please contact:

Jen Skinner, Head of Student Systems, j.skinner@imperial.ac.uk 

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