Finance Administrative Officer: Income Support

Carmarthen or Swansea campus (hybrid working with travel to other locations as necessary)

ABOUT US

The University of Wales Trinity Saint David (UWTSD) traces its heritage back to the first university in Wales, receiving its Royal Charter in 1828 and is honoured to have His Majesty King Charles III as Royal Patron.

UWTSD now teaches over 16,000 students across its six campuses in the UK; four in Wales and two in England. It has long-standing international educational partnerships in Europe, China, Malaysia, the USA and elsewhere.  

Our aim is to transform education, and by doing so transform the lives of the individuals and the communities we serve. We are already recognised for providing an outstanding student experience:

• 1st in Wales and joint 3rd in the UK for Student Satisfaction (Times Higher Education, July 2024)
• 1st in Wales for 7 subjects and Top 10 in the UK for 3 subjects (Guardian University League Table 2024)

Our success is due to the commitment, skill, knowledge, and ability of our people working together. We are now building on this strong culture and provision to become a leading provider of accessible higher education.

We are now looking for a Finance Administrative Officer: Income Support to join our Carmarthen or Swansea campus on a Full time, Permanent basis, working 37 hours per week.

THE ROLE

This is a key role within the finance department working closely with the Income Team Manager to deliver a high standard of administrative support to students and customers to ensure the timely and successful collection of income.

The role is to support the income team to ensure that students are set up with a student loan or have a payment plan in place as soon after enrolment as possible. 

Your role will also be to give appropriate advice and guidance to students in respect of fee payment options, facilitating payments and supporting students with their fee account queries this could be via telephone, email and in person.  

Please see the full job description for further information about this role.

ABOUT YOU

To be considered as a Finance Administrative Officer: Income Support, you will need:

• Minimum of A-levels, (or equivalent qualifications), or proven relevant work experience and will also have GCSEs with grade A-C in Maths and English
• Experience in providing customer service or service support
• Relevant Finance experience
• Possess good interpersonal and communication skills & demonstrates respect for a diverse range of people and recognize the importance of building sound working relationships
• Effective organisational skills and demonstrable attention to detail
• Effective and relevant IT skills including working knowledge of Excel
• Able to work as part of a team and in partnership with others
• Positive approach to learning and development
• Demonstrates self-motivation and ability to work unsupervised

It would also be beneficial if you have:

• Ability to communicate at a high level through the medium of Welsh – oral and written
• Educated to a degree level or equivalent professional experience
• Knowledge of Student Loan Company and its processes
• Previous experience providing student support in a Higher Education setting

BENEFITS

• Annual leave entitlement is 28  days’ annual leave per year, plus 8 bank holidays and 4 University closure days

Our employees get access to a comprehensive pay and benefits package in recognition of their valued contribution including:

• Competitive pay and pay progression
• Generous annual leave allowance including Christmas/New Year closure
• Pension scheme membership from USS to provide benefits for you and your family
• Access to a benefits and wellbeing platform, with a choice of benefits to suit your needs, including electric vehicle salary sacrifice scheme and financial wellbeing services
• Support for health and wellbeing, including access to on-campus sports facilities at discounted rates, occupational health, and counselling support services
• Career and development opportunities, including support to gain further qualifications
• Family-friendly policies that provide for flexible working, including enhanced paid maternity and paternity leave
• Travel schemes, including the cycle to work scheme

So, if you feel you could thrive and make an impact as our Finance Administrative Officer: Income Support, please apply via the button shown.

Please note, this application process does not include the option to submit a CV. Therefore, your application will be assessed based on your answers to the application questions only and, in particular, your Supporting Statement.

Note your correspondence language will be determined by the language you apply in. To apply in Welsh, please click ‘Cymraeg’ at the top right of the screen. 

Closing date: 02^nd October 2024, 11:59pm