Head of Projects, Facilities & Operations

Interview date: Thursday 10 October 2024

Salary: Grade 10, £63,911 - £71,343 per annum.

Appointments will normally be made to the first point of the grade.

Founded in 1882, the Royal College of Music is a world-leading music conservatoire with a prestigious history and contemporary outlook. It’s an exciting time to be joining the College - our excellence was recognised in the 2024 QS World University Rankings by Subject when we were ranked the global No.1 institution for both Music and Performing arts for three successive years, while Music is a new subject introduced to the ranking this year.

The RCM is seeking to engage a Head of Projects, Facilities & Operations, to join the diverse Estates & Facilities team at the College. The post-holder will report to the Director of Estates and will work with and advise the Director of Estates on the development, implementation and management of the College’s Estates and FM functions, policies and procedures.

The Head of Projects, Facilities & Operations is responsible for managing all aspects of the Colleges’ Buildings operations, consisting of the Prince Consort Road Campus, and RCM Jay Mews working with the Estates Management team, to achieve this. They will manage procurement, delivery, mobilisation and operational readiness of all new building projects and facilities operations.

The role-holder will also take a leading role in constantly seeking to improve the Building Operations to enhance the user experience in collaboration with other estates management colleagues, by identifying improvements in service delivery, enhancements to customer experience and continuous improvement of the Facilities Operations.

Candidates will need to demonstrate:

• Extensive experience in project management including successful delivery of construction projects
• Clear knowledge and proven background in facilities management, ideally in an HEI environment 
• Ability to deputise for the Director of Estates, at senior meetings and presenting reports and presentations 
• Background in visitor engagement providing costumer service such as box office, front of house services
• Experience in security provision for daily operations and VIP events, including liaison with the Metropolitan Police
• A positive and proactive attitude, and quick to respond to requests, including from Senior Management
• The ability to lead a busy, hardworking team who provide on-site duty management, 7 days per week
• The ability to take responsibility for key, strategic decisions and where necessary, take emergency action
• The confidence to problem-solve and streamline operational activity, working with fellow heads of departments.  

This role is offered on a full-time, fixed-term basis from January 2025 to January 2026. 

For full details of this position please read the Applicant Information Pack, available to download from the RCM website: www.rcm.ac.uk/jobs

To apply, please complete our

1. Application form ,and
2. Equal Opportunities form (available to download from the RCM website)

and submit in Word or PDF format to the Recruitment team at recruitment@rcm.ac.uk.

CVs without an application form will not be accepted. Please ensure that you include the Job Reference Number when submitting your application.

The RCM is committed to being an equal opportunities employer and to promoting a diverse and inclusive environment for all our staff, students and visitors.

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