User Services Team Leader

This is an exciting opportunity to join and help shape the newly formed User Services team and make a difference to the Student Experience at Birkbeck.

The User Services team plays a key role in providing a high-quality IT and Library customer-focused service while working at the service desks and responding to enquiries in-person and online.

We are looking for an outstanding candidate to join a small team of Team Leaders who oversee the day-to-day operations of the team, ensuring effective support and advice for IT and Library services. You will be sharing the responsibility for line managing a team of supervisors and assistants with three other team leaders and will participate in the rota to cover the online and in-person enquiry service between 8am and 11.45pm.

You will be experienced in managing staff and have a proven ability to motivate them.

You should have previous experience of working in a public-facing role and as part of a team, possess excellent interpersonal and communication skills, and a commitment to the provision of an excellent customer service to library users.

Contract:
This role is offered on an open-ended basis.

This is a part-time role, working 31 hours per week Tuesday and Wednesday 4pm – 9pm and Thursday to Saturday 1pm – 9pm.

Interviews will be held on Friday 30 August 2024.

Salary and benefits:
Grade 6 of the College's London Pay Scale which is £32,898.08 rising to £37,523.28 per annum (pro rata).

Birkbeck offers a competitive salary and pension scheme, 31 days paid leave, flexible working arrangements and some of the most generous benefits in the HE sector, all while being located right in the heart of Central London.

The salary quoted is on the College's London Pay Scale which includes a consolidated Weighting/Allowance which applies only to staff whose normal contractual place of work is in the London area.

Enquiries:
If you would like to know more about the role, please click on apply below or contact Catherine Lauriol, User Services Manager, at c.lauriol@bbk.ac.uk.

If you have technical issues or difficulties using the recruitment portal, please contact jobs@bbk.ac.uk providing your name and the job reference number of the position. While we are happy to respond to all informal enquiries, only formal applications through the online system will be considered.

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