Senior Student Services Officer

The College of Global Studies (the study abroad division of Arcadia University, USA) is seeking candidates for the following role.

The College of Global Studies at Arcadia University (based in Philadelphia, Pennsylvania, USA) provides over 100 study abroad programs in 10 countries to students from over 300 institutions of higher learning in the United States. Currently, the University is ranked #1 in the USA for the number of students that study abroad through its short-term, summer, semester and full-year programs. With over 30 programs offered at UK universities, in addition to its London Centre, the College of Global Studies offers a diverse range of study abroad options, including first year programming, internships, and undergraduate research opportunities. Arcadia's London Centre is based in Bloomsbury where classes, academic programs, student life services and other forms of comprehensive support are offered to participating students. 

Job Outline 

The Senior Student Services Officer works closely with the Associate Director for Student Services, deputising as necessary, to ensure the delivery of a comprehensive Orientation, ensure a safe and inclusive experience for students living in Arcadia housing, providing supervision of the Resident Life Assistants (RLAs), and provide support to students and staff at the Arcadia London Center.

The nature of the role means that unsocial hours may need to be worked, some evenings and weekends during term time. Arcadia London operates a hybrid working policy to enable staff to work from home as work allows.

Eligibility: 

Applicants should have the right to work in the United Kingdom and be able to demonstrate the following qualifications, experience, skills and attributes.

Essential:

• Experienced administrator with good attention to detail
• Knowledge of UK and US higher education systems
• Proven ability to manage projects from inception to fruition
• Proven ability to multitask
• Numeracy and fiscal skills
• Excellent verbal and written communication skills
• Confidence in speaking to large groups and leading workshops
• Experience of providing Pastoral support to students
• Ability to work calmly under pressure

Desired:

• Experience of UK and US higher education systems
• Ability to think strategically with regard to the delivery of student services
• Knowledge of Google Suite, Salesforce and Canvas
• Social media use in work environment

Conditions:

The post will require the candidate to fulfil occasional on-call duties as part of a staff rota as well as participating in occasional out of hours activities in the evenings and weekends.

For full job description: Link to Job description

Application: CV with one page covering letter should be submitted to hr-london@arcadia.edu via the 'Apply' button.

Start date: June 2024 onward

Benefits: Non-contributory 8% Pension, Season ticket loan & 28 days annual leave plus 8 public holidays

Applications considered from: 14th May 2025

Interviews: 19th May

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