Quality Officer

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.

Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

Background

The School of Policy and Global Affairs is an excellent international centre of research and learning on the human condition. It is home to over 2,500 students and 100 staff across three departments: Economics, Sociology and Criminology, and International Politics.

Our highly-rated courses in these subject areas equip students with the knowledge and skills to respond to the world’s most pressing policy challenges. With strong links to industry and policy organisations our graduates forge exciting careers in multinational businesses, consultancies, government departments and non-governmental organisations.

Our students come together from around the world, and diverse educational and cultural backgrounds. We nurture their talent and practical skills in our outstanding facilities, with first class teaching and student-centred support.

Responsibilities

The post sits within the Quality & Student Experience team, which is responsible for programme quality assurance and student experience processes in the School. The purpose of the role is to assist the Quality & Student Experience Manager with managing the quality processes within the School and also line managing a Quality Administrator. The postholder will be a point of expertise on quality matters within the School.

The appointed Quality Officer will manage staff and quality processes such as programme development, approval, amendment, periodic reviews, appeals, complaints, academic integrity and extenuating circumstances.

Person Specification

The successful candidate will have experience of administering quality assurance and operational processes, ideally within a higher education setting, and of supervising staff. They will have the ability to communicate with staff and students, and to exercise confidentiality, tact and diplomacy. They should have experience of implementing and improving processes in a similar administrative role. They should be able to plan and prioritise their own workload, whilst being able to work to a high level of accuracy.

Additional Information

City offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

Closing date for application: 05 May 2025 at 11:59pm

Interview W/C 19 May 2025

City, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture, for our whole community, including staff, students and visitors.

We welcome applications regardless of gender, sexual orientation, disability, marital status, race, nationality, ethnic origin, religion or social class. For more information on our approaches to encouraging an inclusive environment, please see our Equality, Diversity and Inclusion Pages.

Academic excellence for business and the professions

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