Student Advisor

Join Birkbeck as a Student Advisor and make a difference in students' university experiences. Birkbeck, University of London, is seeking a full-time, permanent Student Advisor to start this Spring 2025.

As a Student Advisor, within the Student Advice hub, you will be at the forefront of student support, offering guidance on a wide array of issues to enhance their academic journey.

Your main responsibilities will be to:

• Provide comprehensive advice and guidance to students on various queries, both in-person and online.
• Lead as the financial advice expert for student funding queries, including liaising with internal and external agencies.
• Serve as the initial contact for financial, registry, and other student services.
• Maintain accurate client case notes and adhere to quality standards.
• Collaborate with academic and administrative staff to resolve student issues.
• Participate in team meetings and training for continuous professional development.
• Support and present at student orientation and open evening events.

We are looking for a Student Advisor who:

• Has a detailed knowledge of university services, procedures, and regulations.
• Understands UK HE funding policies or is keen to learn.
• Has excellent communication and listening skills, and competent IT skills.
• Has experience in a customer-facing role, particularly in advice and guidance, and be committed to providing an excellent student experience (even during demanding, high-volume busy periods) and deal empathically and professionally with students who can be emotional.

Evening and weekend work may be required as service demands.

If you are interested in roles such as Student Support Officer, Academic Advisor, Student Services Coordinator, University Advisor, or Education Consultant, this role might be the perfect fit for you.

Join us in making a meaningful impact on the lives of our students and contributing to a vibrant academic community at Birkbeck, University of London. 

Salary and benefits:
£30,803 to £34,346 per annum. Grade 4 on the College's London Pay Scale which includes a consolidated London weighting allowance. 

Benefits of working at Birkbeck: a competitive salary and pension scheme, 31 days paid leave, flexible working arrangements, generous benefits in the HE sector, and being located in the heart of Bloomsbury, Euston, London.

Contract:
Permanent contract, full-time, (35 hours a week). Mon-Thu 10-6pm (with one late shift till 6.30pm) Friday - 10-5pm. Hybrid working 2-3 days in the office. Please submit an application form for consideration.

Closing date: Wednesday, 16 April 2025, interview dates: 8,9,12 May 2025.

Enquiries:
If you would like to know more about the role, please contact Daniel Becker, Student Advice Service Manager, at d.becker@bbk.ac.uk.

If you have difficulty using the recruitment portal, please contact jobs@bbk.ac.uk providing your name and the job reference number of the position. While we are happy to respond to all informal enquiries, only formal applications through the online system will be considered.

We welcome applicants from all sections of the community. The College is committed to improving the gender and cultural diversity of its workforce, holding an Athena SWAN award and operating Disability Confident & Mindful Employer schemes.

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