User Services Assistant
Birkbeck, University of London - Information Services
| Location: | London |
|---|---|
| Salary: | £10,440 to £11,441 per annum - actual 0.37 FTE, (pro-rated £28,108 - £30,803 FTE) |
| Hours: | Part Time |
| Contract Type: | Permanent |
| Placed On: | 31st March 2025 |
|---|---|
| Closes: | 13th April 2025 |
| Job Ref: | 583674 |
Birkbeck, University of London, is looking for a User Services Assistant this Spring, on permanent, part-time contract working weekdays and weekends.
It is an exciting opportunity to join the User Services team and make a difference to the student experience at Birkbeck.
The User Services Assistant plays a key role in providing a high-quality IT and Library customer-focused service while working at the service desk and responding to online and in-person enquiries.
You will also be involved in students’ induction and orientation, and you will carry out communication and marketing activities including social media and the creation and maintenance of user guides.
The role is offered at part-time (13 hrs), and you'll work in a team rota to cover the online and in-person enquiry service, working Fridays (12pm-4pm); Saturdays (8pm-midnight); Sundays (3.15pm-8.15pm).
To be a successful User Services Assistant you will have:
- Previous experience of working in a public-facing role and as part of a team,
- Excellent interpersonal and communication skills,
- Commitment to the provision of an excellent customer service to library users.
Birkbeck offers training to the successful candidate, and will expect the postholder to develop knowledge in many areas to assist with one-stop frontline enquiries about, for example: WiFi, printing, access to College platforms like Moodle, resources, membership, library facilities and study environment.
If this sounds like the perfect fit for you, apply with us today!
Salary and benefits:
£10,440 rising to £11,441 per annum - actual 0.37 FTE, (pro-rated £28,108 - £30,803 FTE), Grade 3 of the College's London Pay Scale which includes a consolidated Weighting/Allowance that applies only to staff whose normal contractual place of work is in the London area.
Benefits of working at Birkbeck: a competitive salary and pension scheme, 31 days paid leave, flexible, hybrid working arrangements, generous benefits in the HE sector, and being located in the heart of Bloomsbury, Euston, London.
Contract:
Open-ended, permanent contract. Part-time (13 hours a week), Fridays (12pm-4pm); Saturdays (8pm-midnight); Sundays (3.15pm-8.15pm), and you'll participate in team working to cover the online and in-person enquiry service. Please submit an application form for consideration.
Closing date: Sunday 13 April 2025, interview date: Thursday 1 May 2025.
Enquiries:
If you would like to know more about the role, please contact:
Iraj Sheni-Mansouri, User Services Team Leader, at i.sheni-mansouri@bbk.ac.uk
To apply, please use the 'Apply' button. If you have difficulty using the recruitment portal, please contact jobs@bbk.ac.uk providing your name and the job reference number of the position. While we are happy to respond to all informal enquiries, only formal applications through the online system will be considered.
We welcome applicants from all sections of the community. The College is committed to improving the gender and cultural diversity of its workforce, holding an Athena SWAN award and operating Disability Confident & Mindful Employer schemes.
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