Collegiate Accommodation Service Manager (Two-Year Fixed Term Contract with potential to expand)

Would you like the opportunity to take a leading role in improving student experience?

Are you looking for a new challenge where you can be the driving force in shaping a new service to Oxford University students?

If so, this is a unique opportunity, working for both the University of Oxford and colleges, to take up the reins of a brand-new service.

Contract: Full-time, Fixed Term (2 years, with potential to extend) 

You will be based at the Malthouse in the central Estates Services, but working across the city with all colleges.

The service:

The Collegiate Accommodation Support Service has been set up to support graduate students who have not received housing from their own college in accessing vacant rooms elsewhere in the collegiate estate.

We are looking for the right person to grow the service over the next two years, with an eye on how it can further support the journey of Oxford students in relation to their accommodation.

About the role

Based in Estates Services but working across all colleges, The Collegiate Accommodation Service Manager will work with Accommodation Managers in colleges as well as the Graduate Accommodation Service in Estates to assist students to find accommodation that meets their needs when their own college is full.

You’ll design the policies, systems and processes that make it easier for students to access college housing—improving transparency, streamlining applications and enhancing the student experience. Working closely with colleges, Graduate Admissions, the Student Union and others, you’ll manage day-to-day operations while also driving strategy, performance and long-term growth. This is your chance to shape a service that will have lasting impact on graduate life across the University.

The manager will report to college and University committees on the performance of the service and propose ideas for growth and improvement.

What We Offer

As an employer, we value the well-being and development of all our employees. We offer a comprehensive range of benefits, including:

• 38 days of annual leave (inclusive of public holidays) to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service.
• One of the most generous family leave schemes in UK higher education, offering up to 26 weeks of full-pay maternity and adoption leave, plus 12 weeks of full-pay paternity/partner leave.
• The potential for hybrid and flexible working to suit your lifestyle.
• An excellent contributory pension scheme.
• Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.
• Access to a vibrant community through our social, cultural, and sports clubs.

About You

We are looking for a candidate who has:

• Experience of managing a student accommodation service or team, and a strong commitment to customer service.
• Strong organisational and administrative skills with a proactive approach to problem-solving.
• Excellent communication and stakeholder engagement skills, with the ability to write clear business cases and reports.
• Confidence working independently and collaboratively
• Familiarity with Microsoft Office (especially Outlook and Excel)
• The ability to travel around the city to meet with partners and stakeholders.

Application Process

To apply, please upload:

• A covering letter/supporting statement
• Your CV
• The details of two referees

The closing date is 12 noon on Friday 4 April 2025. However, the advert may close earlier if we find a suitable candidate.

Interviews will take place on Friday 11 April 2025, and will be held face-to-face.

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