Education Support Advisor

Education and Academic Services

Are you passionate about providing exceptional support to students and contributing to their academic journey? Are you an experienced and committed team leader? The University of Exeter is seeking a dedicated Education Support Advisor to join our dynamic Education Support team.

• Do you enjoy direct contact with people?
• Are you an experienced team leader who can inspire and motivate colleagues?
• Do you enjoy supporting others with their queries and helping to deliver a brilliant customer experience?
• Are you fantastic at organising, communicating and making things run smoothly?
• Do you want to work for an excellent employer with some fantastic career and training opportunities?

If so, our Education Support Advisor role in Education and Academic Services could be for you.

Position Details:

Salary: Starting from £33,482 (pro rata) on Grade E, based on qualifications and experience

Hours: Part-time 21.9 hours weekly (0.6 FTE)

Contract: Fixed-term until 6 March 2026

About the Role:

As a key member of the Education Support team on the St Luke’s campus, you'll be part of the Hub Team supporting the BMBS Medicine programme, contributing to the vibrant learning environment at the University of Exeter. This role offers a unique opportunity to grow as a team leader and manager in an administration and customer services environment.

Responsibilities:

Provide advice, guidance, and administrative support to students and staff.

Lead, motivate, and manage a small team delivering administrative and customer support services.

Support the delivery of taught programmes across a diverse range of activities from enrolment to graduation, including student record maintenance, supporting assessment delivery and administration and awarding and progression.

Collaborate within a cross-Faculty team to support undergraduate and postgraduate programmes.

About You:

We are looking for committed individuals with:

• Strong desire to build a career in administration and customer services.
• Experience leading and managing small teams
• Ability to motivate and inspire others
• An excellent attention to detail and strong organisational skills.
• Experience working independently and as part of a team.
• Excellent customer service skills.
• Adaptability in a culture of change and growth.

These roles form a vital part of our support services, including delivering a face-to-face service for students and staff, as such, role holders will be expected to work from campus for a minimum of two days per week, as well as for up to five days per week whilst training is completed.

Please also note that as busy roles with peaks in workload at specific points in the academic cycle, there may be periods in June, September, and October when leave may be restricted.

We can offer you the opportunity to develop your career in administration and customer services.

Please ensure you read the Job Description and Person Specification for full details of this role.

Benefits:

• Competitive starting salary.
• Generous holiday allowances.
• Flexible working options.
• Pension scheme.
• Onsite gym and cycle-to-work scheme.
• 41 days leave per year.
• Discounts at leading retailers.

The University of Exeter is an equal opportunity employer, recognised as a Disability Confident employer and an Athena Swan accredited institution. We welcome applications from underrepresented groups.

Contact:

For further information, contact Jenny Crotty, Education Support Operations Manager, at J.D.Crotty@exeter.ac.uk.

Join us in shaping the future of education at the University of Exeter!

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