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Salesforce (CRM) Product Owner

University of Oxford - Said Business School

Location: Oxford
Salary: Up to £57,255 per annum including the Oxford University Weighting of £1,500 per annum
Hours: Full Time
Contract Type: Fixed-Term/Contract
Placed On: 3rd March 2025
Closes: 21st March 2025
Job Ref: 178418

Fixed-term (two years), full time (37.5 hours per week)
 
Are you a skilled Salesforce Product Owner with a passion for driving digital transformation? Do you want to play a pivotal role in enhancing user experience and operational efficiency within a leading educational institution?
 
We are seeking a highly experienced Salesforce Product Owner to oversee the ongoing development and adoption of our Salesforce platform. You will be at the heart of the School’s digital transformation, ensuring that our investment in Service Cloud with Education Data Architecture, Marketing Cloud and Experience Cloud delivers maximum value.
 
As a key strategic leader, you will collaborate with stakeholders across all levels, translating business needs into actionable Salesforce solutions. You will work closely with the CIO, the Director of Strategic Programmes & BI, and other department heads to deliver innovative technology solutions that align with the School’s strategic objectives.
 
Key responsibilities:
  • Develop and communicate a clear Salesforce product vision and strategy aligned with the School’s strategic and digital transformation goals.
  • Define and manage the Salesforce product roadmap to prioritise and deliver business-critical features.
  • Work within an Agile framework, collaborating with the development team to ensure timely feature delivery.
  • Develop and execute a Salesforce adoption strategy, ensuring users are equipped with the necessary training and resources.
  • Represent the School at industry events, advocating for technological advancements.
You must have proven experience as a Salesforce Product Owner, with strong analytical and problem-solving skills to translate business requirements into effective solutions. Excellent communication and stakeholder management abilities are essential, particularly in presenting technical concepts to non-technical audiences and driving user adoption. Additionally, you should have project management expertise, with experience in leading projects and working within Agile frameworks.
 
Further information on this role can be found in the job description.
 
At Saïd Business School we believe in fostering a diverse and inclusive work environment where everyone can thrive. We welcome applicants from all backgrounds and communities to bring their unique perspectives and experiences to our team. Join us to build a brighter, more equitable future, where we celebrate diversity, advance equity, and nurture inclusion across everything we do.
 
We offer very generous benefits, some of which are:
  • Generous holiday allowance of 38 days including bank holidays
  • Hybrid working
  • Membership of the Oxford staff pension scheme
  • Discounted bus travel
  • Subsidised onsite catering
  • Cycle loan scheme
  • Plus, many other University benefits
All applications must include a CV, Supporting Statement/Cover Letter and Current Salary.
 
For further guidance and support, please visit https://www.jobs.ox.ac.uk/how-to-apply.
 
The closing date for applications is 21 March 2025 at 12.00 noon. Interviews will likely be held in the week commencing 31 March 2025.
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