Reception Team Leader

Permanent, full time (36.5 hours per week)

Saïd Business School is seeking a highly motivated and professional Reception Team Leader to join our esteemed Estates department. This pivotal role will involve leading a dedicated team of receptionists across two sites, ensuring that our front-of-house service maintains the highest standards of communication, professionalism and customer service.

Key responsibilities:

• Provide effective line management to the reception team, setting clear objectives and supporting daily tasks.
• Lead the recruitment, induction and training of new reception staff.
• Greet all visitors in a professional and friendly manner, upholding the highest standards of customer service.
• Act as a key member of the emergency evacuation team, ensuring the safety of all occupants during incidents or fire alarms.

You will possess strong management skills with a passion for coaching and developing others, along with proven experience in a busy, customer-facing reception role. You must also demonstrate excellent written and verbal communication abilities, paired with world-class customer service skills.

You must have the Right to Work within the UK as this position may not amount to enough points under the points-based immigration system in the UK. For more information please visit: https://www.jobs.ox.ac.uk/pre-employment-checks.

Further information on this role can be found in the job description.

At Saïd Business School we believe in fostering a diverse and inclusive work environment where everyone can thrive. We welcome applicants from all backgrounds and communities to bring their unique perspectives and experiences to our team. Join us to build a brighter, more equitable future, where we celebrate diversity, advance equity, and nurture inclusion across everything we do. 

We offer very generous benefits, some of which are:

• Generous holiday allowance of 38 days including bank holidays
• Membership of the Oxford staff pension scheme
• Discounted bus travel
• Subsidised onsite catering
• Cycle loan scheme
• Plus, many other University benefits

All applications must include a CV, Supporting Statement/Cover Letter and Current Salary.

For further guidance and support, please visit https://www.jobs.ox.ac.uk/how-to-apply.

The closing date for applications is 14 March 2025 at 12.00 noon. Interviews will likely be held in the week commencing 17 March 2025.

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