Student Fees Officer

Job description

Join our dynamic Finance team at Bath Spa University, Newton Park as a Student Fees Officer, where you'll play a pivotal role in managing student and external customer invoicing, account, and debt management for the University.

This essential role supports the University's operational reputation and ensures financial procedures are meticulously followed and upheld.

About the role

As a Student Fees Officer, your main responsibilities will include ensuring all invoicing is accurate, complete, and raised according to agreed timetables and contract terms.

You will implement credit control processes to minimise debt, manage nonpayment actions, and prepare debt reporting. Providing support for complex tuition fee queries and collaborating with various departments to maintain high service levels is essential. 

You will assist with month-end activities, provide debtor reports, and support internal and external audits. Additionally, you will contribute to process reviews, manage system testing, and maintain awareness of policy changes affecting financial arrangements.

About you

To be successful as a Student Fees Officer, you will need a good standard of education, including GCSE Maths and English (grade C or above) or NVQ2 equivalent. Experience in a financial operations environment with knowledge of account management and credit control is essential, along with proficiency in using Google Chrome, Word, and Excel. 

Desirably, you will be working towards or have completed an AAT qualification and have experience with accounting and bespoke finance systems. Experience in a large, complex organisation or equivalent, familiarity with debt management and statistical reporting to senior management, and experience with online County Court claims are also advantageous.

You must demonstrate a proactive customer service approach, strong negotiation and problem-solving skills, and excellent communication and interpersonal abilities. A solid understanding of basic accounting principles is required, and knowledge of the Higher Education environment is desirable. 

Personal qualities needed include the ability to prioritise and manage your workload effectively, meet deadlines within agreed timetables, and continuously improve systems and processes. 

Additional information

Occasional weekend working will be required during the year for which appropriate conditions of service will apply.

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