Accommodation Manager

Full-time: 37.5 hours/week

Do you enjoy managing accommodation and providing great customer service? If yes, then our opportunity may be what you have been searching for.

In the first instance, this role will focus on a booking system project to revolutionise the technological management of accommodation-related data within College.

You’ll already have experience of delivering front line customer service with different categories of occupants and be familiar with juggling conflicting priorities.

For this post you will:

• Manage student accommodation (650+ bedrooms)
• Control all enquires and manage rooms to ensure maximum occupancy
• Maintain a diary of workspaces to assist with space management
• Maintain our websites and ensure that the customer journey is of a high quality
• Identify new business opportunities and manage / maintain relationships with existing clients with a view to obtaining additional business
• Manage complaints and identify and implement improvements
• Generate and present reports on occupancy in all areas of the business
• Ensure compliance with all Health & Safety legislation and ACOP requirements

Opportunity exists for the role to be performed from home during some of the working week.

To view the full Job Description and Person Specification please see separate documents by clicking the 'Apply' button above. 

Benefits of working with us:

• Working within a great team!
• 38 days annual leave
• Eligibility to join USS pension scheme
• Free meals whilst on duty
• Eligibility to join College gym
• Discounted annual bus ticket

To apply, please send your CV (no longer than 2 pages) and covering letter (maximum 2 pages) explaining how your experience matches our shortlisting criteria, to hr@keble.ox.ac.uk

Closing date: noon on Monday 17th February 2025

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