Support Specialist

FTE: 1.0 FTE (working 37 hours per week)

Salary: UH6 £32,296 pa to £37,999 pa by annual increments on achieving designated skills and experience 

Annual Leave: 25 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year

Location: College Lane Campus, De Havilland Campus, Hatfield

The Support teams are comprised of multi-skilled Specialists who will be responsible for providing frontline support for the University’s staff, students and visitors. This support is for the wide range of library, academic and IT, AV and live event services that the Library and Computing Service department offers. The Support Specialist Cross Team Technician is assigned to the Events, Audio Visual (AV) and Digital Media (DM) Support Team but will receive work from all areas of the Support section and work across all teams. 

Main duties and responsibilities 

The EAVDM team is responsible for the Audio Visual (AV) and Digital Media (DM) installations in University teaching and meeting rooms, video conference rooms, TV Studios, Weston Auditorium and Digital Signage system.

You will be responsible for planning and carrying out the procedures necessary to ensure the efficient operation of AV/IT systems, theatre equipment, networking infrastructure, media and IT equipment across the University Estate. Including but not limited to cleaning, checking, testing, fault diagnosis and repair and maintaining the safe keeping and control of any stocks of spare parts, equipment, consumables and manuals. 

The successful candidate will ensure customer service requests, bookings and queries across all channels including telephone, face-to-face, online are dealt with use the relevant systems (such as Web Help Desk) and processes to log, resolve and refer enquiries within agreed timescales and standards. Ensuring issues are dealt with in a prompt and efficient way, ensuring good communication with users as necessary. 

Skills and experience required

The successful candidate must have proven experience of working in a front-line service within a customer service organization, experience of providing technical support for the development, operation and delivery of AV, IT and Events.

This experience should include hardware and software installation / maintenance / fault diagnosis across a range of IT/AV equipment. You should have experience of programming, operating & maintaining professional lighting and sound equipment for theatres/ large venues.

Proven skills and experience in the programming of control systems for audio visual equipment (eg Crestron) is essential.

Qualifications required

 HND/C, Dip HE, Foundation Degree, N/SVQ4 or equivalent expertise and experience

Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work, or demonstrate access to UK Right to Work, before an offer is made.

Contact Details/Informal Enquiries: Luke Lalla-Maharajh, Support Manager (Events, AV And Digital Media) l.lalla-maharajh@herts.ac.uk

Closing Date: 20 February 2025

Interview Date: To be confirmed

Apply online via the above ‘Apply’ button.

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