Support Team Assistant

Full Time/Part Time: Part time (0.8 FTE)

Campus Services Support Team are now looking for a customer-focused Support Assistant who will act as the face of our university and always foster a welcoming atmosphere. The post provides a varied and interesting role for a well-motivated individual, this team deal with a wide range of duties so no two days are the same!

Flexibility will be required during the absence of the other EPS Support Assistants to ensure a seamless service as the role holder will be expected to move between various locations to provide cover. Please note that this opportunity is part-time (22.5 hours per week over 5 days).

The ideal candidate will have a professional telephone manner and excellent IT skills. You will be providing a professional helpdesk and reception service which involves interaction and contact with staff, students, contractors, and visitors, as well as with managers, staff, and operatives within the Division.

Key responsibilities:

• To act as the first point of contact for customer comments and complaints and to deal with these politely, efficiently and appropriately.
• To undertake general clerical duties and ensure adequate supplies of consumables associated with the service.
• To be flexible around working hours to maintain staffing levels when other team members are absent.
• To assist and support the Head of Administrative Services in preparation of performance reports.
• Promote equality and diversity for students and staff and sustain an inclusive and supportive study and work environment in accordance with university policy.

A bit about Estates and Facilities and Campus Services…

Our Estates and Facilities team lead the development of our campus, creating engaging and innovative learning, working and living environments for colleagues, students, and partners. The Directorate has over 300 employees and works with a wide range of external contractors.

The services arm of the Directorate is responsible for delivering full estates and facilities management to the University, including capital development, property maintenance, cleaning, security, caretaking and landscaping. Covering 33 buildings across the estate, split currently across 5 sites.

Led by the Estates and Facilities and Campus Services team, the University is undergoing a transformation to deliver its Campus Connectivity Plan. Together with Salford City Council and The English Cities Fund, there will be an investment of £2.5bn over the next 20-years, as part of the Crescent regeneration programme. This investment will transform our campus and create a new city district that will bring together industry, education and innovation, providing new spaces for teaching, innovation, commercial, residential, green space and sustainable travel.

What’s in it for you?

Competitive salary - and excellent pension scheme.

Generous annual leave – 32 days annual leave entitlement (pro rata) plus Bank Holidays and the option to buy additional days.

Professional development - a comprehensive package of training and development opportunities to help you achieve your full potential.

Our community – there’s a real sense of belonging here at Salford. We value diversity — in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students’ lives.

The perks! MySalford, our online employee portal, offers a wide range of lifestyle benefits and discounts.

Wellbeing – your wellbeing is our priority. We have a wide range of dedicated services and facilities to support your mental and physical health.

At the University of Salford we are committed to an inclusive approach to promoting equality and diversity.

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