Student Information Desk Advisor

This new full – time post is available immediately on a fixed term basis until the 31^st of December 2025.

This role offers the opportunity for hybrid working – some time on campus and some from home but as a customer facing service, we need to maintain a presence on campus throughout the year and postholder will need to work on campus for us to achieve this.  In order to meet the needs of our students there may be periods throughout the year when homeworking is not feasible. You will be asked initially to work fully on campus for the first 2 – 3 months depending on progress to ensure in person training and support handling a broad range of enquiries. Trained SID advisors then typically work in a hybrid fashion on a rota basis (example: 3-4 days on campus, 1-2 at home, subject to service needs).

Summary of the role

The post offers an exciting opportunity for highly-motivated individuals with a keen interest in providing excellent customer service to students in all matters relating to non-academic support at all levels. We are looking for individuals who can work towards continuously improving the student and academic experience across the student life cycle.

We are looking for someone with excellent customer service, IT and communication skills (in person, via telephone and via written enquiry), as well as someone who is capable of using an enquiry management system. You have will excellent attention to detail and experience of working collaboratively in a team to deliver multiple objectives and high service standards.

Please ensure you read the Job Description and Person Specification for full details of this role.

The University of Exeter

We are a member of the prestigious Russell Group of research-intensive universities and in the top 200 universities in the world (Times Higher Education World University Rankings 2024 and QS World University Ranking 2024).  We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2023, underpinned by Gold ratings for Student Experience and Student Outcomes.

Our Equality, Diversity and Inclusion Commitment

We are committed to ensuring reasonable adjustments are available for interviews and workplaces.

Benefits

We offer some fantastic benefits including: 

• 39 days leave per year
• options for flexible working
• numerous discounts at leading retailers
• onsite gyms on all of our campus’ and a cycle to work scheme
• sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a Fertility Treatment Policy
• stunning campus environments in Exeter and Cornwall, in the beautiful South West of England 

Further information

Please contact Ellie Hawkins: e.f.hawkins@exeter.ac.uk

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