CRM Product Owner

This full – time post is available immediately on a permanent basis and offers the opportunity for hybrid working – some time on campus and some from home.

The University of Exeter has opened a number of new and exciting opportunities in its IT and Digital function. The university is developing a new ten-year strategy where digital ways of working will be central to delivering our vision and goals. This digital transformation will impact profoundly on our workplace design, the skills we develop, the way our students learn and the way we work and collaborate, and we want to ensure that this transformation has our staff and students at its heart. We are investing in digital technology and skills development to strengthen our education, research and partnerships and to meet the needs of our community.

Exeter IT & Digital is central to all of this and we are looking for people to join us who want to be part of this major transformation and part of changing the way we work and the way our students learn.  

Why our staff love working here

• Flexible working opportunities
• 41 days annual leave (including bank holidays)
• Actively inclusive organisation ensuring equality and fairness for all
• Leading parental leave initiatives
• Multiple wellbeing and health initiatives for staff
• Sustainability and the environment being at the heart of what we do
• Beautiful campus environment when working from either Exeter or Penryn
• Inspiring research that really makes a difference to the world

Summary of the role/position 

As Our CRM Product Owner you'll be accountable for the enhancement of Business Technology applications, and products, including defining a compelling vision and leveraging the functionality to deliver benefits and help the business achieve its goal for the CRM products within your remit. You will balance requirements with the technical strategy and delivery capacity. You will be happy to take the lead in ensuring the CRM development and configuration is prioritised on the roadmap and you will excel at providing evidence-based value to customers and end users.

You will work collaboratively to inform, guide thinking, and develop clear plans on Agile projects to ensure requirements for improvement are translated into appropriate plans with time and costs and prioritise development activities.

We are looking for:

• Proven experience as a CRM Product Owner or CRM Product Developer.
• Strong analytical and problem-solving skills with a keen understanding of customer needs.
• Experience documenting and prioritising requirements.
• Excellent communication and collaboration skills to work effectively across teams.
• Agile mindset, with the ability to adapt to a fast-paced environment.

We will be reviewing applications as they come in, so please don’t hesitate in applying, as we reserve the right to close this vacancy early if we receive sufficient applications. 

Organisational Context

The University of Exeter is a Russell Group university that combines world-class research with very high levels of student satisfaction. Our vision is to become one of the most successful universities in the world, one that makes the exceptional happen by challenging traditional thinking and defying conventional boundaries.

Please ensure you read the Job Description and Person Specification for full details of this role. 

Further information 

Please contact Jason Waldock, j.waldock@exeter.ac.uk.

Advert information