Student Money and Immigration Advice Manager

The Department 

Student Services is a large multi-disciplinary team that plays a crucial role in supporting our students. Student Money & Immigration Advice comprises advice on Student Finance & NHS, UWL’s internal Scholarships and Bursaries and Student visa and immigration advice in order to support international students.  We are a tight knit team who help and support each other. We are a hard-working yet sociable and close-knit team who help and support each other to provide a superlative student experience.  

The Role   

The post holder will be responsible for the development and day-to-day staff management and supervision of an effective and pro-active Student Advice service, (reporting directly to the Head of Student Money & immigration Advice).   

You will also undertake specialist case work in relation to international students and their Student visas, Fee Status assessments, and other issues that might impact the international student experience, their right to study at UWL and their ability to study in London (including but not limited to eVisas, digital statuses and the EU Settlement Scheme; accommodation and financial issues.) While core Student visa knowledge and expertise is invaluable, understanding of other visa routes such as Graduate Route, Skilled Worker and Youth Mobility Scheme visas will be advantageous as we participate in webinar on immigration options after study together with our Careers Service.  

You will undertake specialist casework and provide support to Student Advisors with complex cases and queries from students, using your experience and knowledge to suggest avenues for exploration and resolution. This will include areas of student financial support (e.g. Student Loans, Student Finance England and NHS).  

The post holder will support the Head of Student Money & Immigration Advice with developing initiatives to improve communication and proactively work with the student community, Schools/Colleges and Central Services departments to foster engagement and an understanding of services provided within the Team and Student Services as a whole.   

This appointment requires a flexible approach to working hours as occasional weekend and evening cover is required. The role is fully on campus 5 days a week, primarily based at our St. Mary’s Road campus but with cover usually required once or twice a week at our Brentford site.  

The Person  

A Student Money and Immigration Advice Manager who is self-motivated, proactive, organised and has proven ability to manage and supervise a team, as well as work effectively with conflicting priorities and short timescales. Excellent administrative and time management skills that go hand in hand with line management are an absolute must for this role.  

You should have excellent interpersonal, effective communication, advocacy and customer service skills with proven case work experience and the ability to work closely with students and staff alike.  Experience of working in higher education is essential together with extensive knowledge of UKVI regulations and the immigration rules connected to the student visa route. A thorough understanding of Student funding relevant to Higher Education (e.g. Student Loans, Student Finance England Support and NHS) is essential.  

You must also have excellent IT skills, working with IT systems to record and report on a wide range of confidential matters within Student Services. A flexible approach to work is essential for this role.  

How to Apply   

To apply click on ‘Apply’ and complete an online application form.

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