Head of Student Administration

Location: Remote - with occasional travel to Leeds

Number of roles: 1

We are looking for a Head of Student Administration to join our team. 

You will take responsibility for managing the Student Administration services across the organisation. Kaplan Open Learning (KOL) is committed to delivering academic provision and high-quality student experiences to transform students’ lives and careers. You will help us to achieve this by providing expert advice and leadership across areas of student administration, including, Exam Boards, Academic Integrity, Extenuating Circumstances, Late Submission of Coursework, and Course Committees procedures. 

A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/43d8w9ct.

What you’ll bring to the role  

• Bachelor’s degree or experience of working in the UK higher education sector in a role related to Boards of Examiners, Academic Integrity or Extenuating Circumstances.
• Evidence of line management experience.
• Excellent standard of digital literacy in Microsoft Office (Word, Excel, PowerPoint, Teams), and Zoom.
• Good organisational, prioritising and written communication skills.
• Meticulous attention to detail and ability to work under pressure with a variety of competing deadlines.
• Ability to manage own workload and that of a team through effective prioritisation, delegation and good organisational ability.

What we do 

Kaplan Open Learning is one of the world’s largest and most experienced providers of online degree education. We currently work with two UK partner Universities to deliver undergraduate and postgraduate degree programmes. Our students complete their studies through online learning using our interactive virtual classroom with rich multi-media resources which provide a gateway to a learning community supported by a dedicated academic and professional services team.  

Our mission is to continue to transform students’ lives and careers by delivering and expanding our suite of innovative, industry led and career enhancing higher education programmes. 

What we offer 

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:  

• 28 days annual leave* 
• Big discounts on Kaplan courses for you and your family
• 24/7 confidential helpline providing counselling and other support services 
• Company pension contributions 
• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels 
• Medicash Health Cash Plan 

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time. 

How to apply 

To apply, please submit your CV and a covering letter no later than 11pm on Monday 20th January 2025. In your covering letter please answer the following questions as part of your application to help us understand how your experience relates to the role:

• What is your experience of managing a team and enhancing or automating processes to improve efficiency? (100 words maximum)
• What is your experience of Boards of Examiners, Academic Integrity or Extenuating Circumstance procedures in Higher Education? (100 words maximum)

Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.  

Additional Application Information 

As part of our commitment to safeguarding, depending on the nature of the role, successful candidates may be subject to an enhanced Disclosure and Barring Service check.  

A sponsorship licence is a legal requirement for employers seeking to hire individuals from outside the UK or those who require a work visa to work in the country. Unfortunately, Kaplan Open Learning do not possess this licence at this time. 

Application Support  

If you require support completing the application or wish to talk to someone about the role, please email the Recruitment Team kaplanstaff.recruitment@kaplan.com.

Disability Confident Scheme and Reasonable Adjustments 

At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership.  

Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.