Deputy International Operations Manager

FTE: 1.0fte (working 37 hours per week.)

Salary: UH7 £37,999 pa with potential to progress to £45,163 pa by annual increments on achieving designated skills and experience

Annual Leave: 30 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year

Location: College Lane Campus, University of Hertfordshire, Hatfield (Potential Flexible Location arrangements available)

The International Office provides an incredibly varied and passionate working environment, where no two days are the same. We are looking for a talented and pro-active person who can contribute to the valuable role the International Office plays in recruiting and admitting international students to the University. This new post is an exciting addition to the team, supporting both the Head of International Operations and International Admissions Manager in the leadership of the admissions function of the International Office. The post holder will play a key role in helping manage the admissions function alongside supporting the recruitment and commercial functions of the International Office.

Main Duties and responsibilities

The Deputy International Operations Manager will act as part of the senior management team within international admissions to achieve key objectives and targets set for the team by managing workload across all regions and staff.

You will be responsible for managing the International Admissions Officers and assisting in the management of the International Admissions Administrators as required, being responsible for their performance, including recruitment, induction, training, appraisal and performance management. Part of your role will be to ensure the team adhere to all agreed Service Level Agreements and are motivated and encouraged to achieve targets and meet deadlines. In addition, you will work closely with the International Recruitment team, both in the UK and overseas, to gain understanding of designated markets/regions and develop deep understanding of overseas qualifications and education systems.

Skills and experience required

For this busy and challenging role, you will need excellent management, organisational and IT skills. Proven experience of administrative work, preferably in an educational environment, is advantageous. You should be committed to providing a high-quality service and have excellent communication, interpersonal and problem-solving skills.

Experience of customer relationship management systems, student record systems and knowledge of international or EU qualifications would all be advantageous.

Qualifications Required

You must hold a minimum of a degree, or equivalent qualification, or have substantial relevant work experience.

Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work, or demonstrate access to UK Right to Work, before an offer is made.

Contact Details/Informal Enquiries: Kathryn Shaw, Head of International Operations, Email: k.e.1.shaw@herts.ac.uk | Phone: 07789944757

Closing Date: 05 January 2025

Interview date: To be advised

Our vision is to transform lives: UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics and recognise there are different ways applicants may achieve the criteria in this document. 

Apply online via the above ‘Apply’ button.

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