School Administrator - Compliance and Contacts

FTE: 1.0 fte (working 37 hours per week)

Salary: UH5 £28,081 pa to £31,387 pa on achieving designated skills and experience

Annual Leave: 25 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year

Location: College Lane Campus, University of Hertfordshire, Hatfield  

The Schools of Physics, Engineering and Computer Science are seeking to appoint School Administrators to form part of our team of School-based administrative staff. There are numerous strands to the role: Data & Communication, Staffing & Development, Contracts & Compliance, Academic Quality, Facilities Co-ordinator, Degree Apprenticeships and Research. 

We are a large, successful and welcoming academic faculty with many undergraduate and postgraduate degree courses, extensive research and facilities. We offer an opportunity to challenge yourself and others in a fun and friendly environment, whilst contributing to the success of nearly 300 academic, technical and administrative staff, as well as the education and development of many thousands of students every year as well as empowering their potential for transformed lives and careers. 

Main duties and responsibilities

You will be a pro-active member of the School Administrative team, working together to cover the School’s administrative responsibilities and ensuring accurate and correct completion of School-related administration in full compliance with legal and University requirements. You will share in helping to manage the Administration team window, welcoming visitors and assisting with enquiries and directions. 

You must be able to provide a high standard of customer service, dealing effectively with all enquiries and information requests through multiple contact methods including face-to-face, telephone, IT systems (e.g., email, SMS, Web) and others as appropriate. 

You may also be asked to cover any reasonable duties from time to time.

Skills and experience required

You will have appropriate proven administrative experience of working in a complex and dynamic organisation and ideally experience of working in Higher Education administration.

You will have good IT skills, be numerate and literate, with a good understanding of customer care and a confident, polite telephone manner. You will have good organisational and data skills, a methodical approach to working with attention to detail, and able to work accurately under pressure to tight deadlines autonomously and as part of a team. The ability to deal with sensitive material with strict confidentiality is essential.

Qualifications required

You will hold a minimum of A-levels or equivalent level qualification or proven professional work experience.

Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.

Contact Details/Informal Enquiries: For any informal enquiries, please contact Jenny Harris, j.harris28@herts.ac.uk, 01707 284316.

Closing date: 21 November 2024

Interview date: TBC

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