Location: | Birmingham |
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Salary: | £25,138 to £28,759 per annum |
Hours: | Full Time |
Contract Type: | Permanent |
Placed On: | 29th October 2024 |
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Closes: | 10th November 2024 |
Job Ref: | 51405 |
Full Time (1 FTE, 37 hours)
Location: Birmingham Campus
The Institute of Inner-City Learning (IICL) is one of the University of Wales Trinity Saint David’s four Institutes with campuses in Birmingham and London. The IICL is seeking to appoint a Full-Time Student Engagement Officer at its Birmingham Campus.
THE ROLE
The Student Engagement Officer will be part of the Student Engagement team and will work to provide an effective, timely and supportive service to Home and International students as well as compliance with University and other relevant bodies such as UKVI and the Students Loan Company.
The post holder will act as the first point of call for student queries and will be empowered to resolve a list of common student queries and issues without the need for further referral. Where referral is required, the post holder will make an active referral and track the resolution of student issues through to completion.
The student frontline team will be in regular communication with colleagues to ensure a consistent high-quality approach to student support. The role also requires the post holder to be able to work independently and use initiative with the self-motivation to meet deadlines.
MAIN DUTIES
The scope of this role is wide ranging and will include the following:
REQUIREMENTS
You should have:
Please view the Job Description for further details, where you will also find a list of the essential and desirable ‘Person Specification’ criteria.
BENEFITS
Our employees get access to a comprehensive pay and benefits package in recognition of their valued contribution including:
Please note, this application process does not include the option to submit a CV. Therefore, your application will be assessed based on your answers to the application questions only and, in particular, your Supporting Statement.
Closing date: 10th November 2024, 11:59 pm
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