Back to search results

Student Engagement Officer

University of Wales, Trinity Saint David

Location: Birmingham
Salary: £25,138 to £28,759 per annum
Hours: Full Time
Contract Type: Permanent
Placed On: 29th October 2024
Closes: 10th November 2024
Job Ref: 51405

Full Time (1 FTE, 37 hours)

Location: Birmingham Campus 

The Institute of Inner-City Learning (IICL) is one of the University of Wales Trinity Saint David’s four Institutes with campuses in Birmingham and London. The IICL is seeking to appoint a Full-Time Student Engagement Officer at its Birmingham Campus.

THE ROLE

The Student Engagement Officer will be part of the Student Engagement team and will work to provide an effective, timely and supportive service to Home and International students as well as compliance with University and other relevant bodies such as UKVI and the Students Loan Company.

The post holder will act as the first point of call for student queries and will be empowered to resolve a list of common student queries and issues without the need for further referral. Where referral is required, the post holder will make an active referral and track the resolution of student issues through to completion.

The student frontline team will be in regular communication with colleagues to ensure a consistent high-quality approach to student support. The role also requires the post holder to be able to work independently and use initiative with the self-motivation to meet deadlines.

MAIN DUTIES

The scope of this role is wide ranging and will include the following:

  • Respond appropriately and effectively to all issues and comments raised by students;
  • Communicating with students on any timetable changes, cancelled or re-scheduled classes;
  • Establish and maintain effective and efficient student service processes to enable an appropriate and timely service to the students;
  • Plan, manage and organise re-enrolment for progressing students;
  • Implement and monitor the attendance system, in full compliance with University and UKVI requirements, ensuring regular monitoring of attendance data in line with the Attendance Policy
  • Ensure that the attendance records are maintained continuously and provide regular reports. Identify students who fall short of attendance;
  • Proactively ensure that all individual student data including data related to student finance is accurate and current at all times.

REQUIREMENTS

You should have:

  • A good level of general education
  • Evidence of providing high quality customer service
  • Good interpersonal and communication skills with the ability to communicate effectively at all levels
  • Evidence of paying attention to detail
  • Ability to meet tight deadlines and plan workload
  • IT literacy, with knowledge of Microsoft Office packages, and the ability to learn new packages
  • Ability to work as part of a team and in partnership with others
  • Evidence of a high level of self-motivation with the ability to work under minimal supervision

Please view the Job Description for further details, where you will also find a list of the essential and desirable ‘Person Specification’ criteria.

BENEFITS

Our employees get access to a comprehensive pay and benefits package in recognition of their valued contribution including:

  • Generous Annual leave entitlement is 28 days annual leave per year (plus 8 bank holidays & 4 University closure days)
  • Competitive pay and pay progression
  • Pension scheme membership from USS to provide benefits for you and your family, with an employer contribution of 22%

Please note, this application process does not include the option to submit a CV. Therefore, your application will be assessed based on your answers to the application questions only and, in particular, your Supporting Statement.

Closing date: 10th November 2024, 11:59 pm

We value your feedback on the quality of our adverts. If you have a comment to make about the overall quality of this advert, or its categorisation then please send us your feedback
Advert information

Type / Role:

Subject Area(s):

Location(s):

Job tools
 

PhD Alert Created

Job Alert Created

Your PhD alert has been successfully created for this search.

Your job alert has been successfully created for this search.

Ok Ok

PhD Alert Created

Job Alert Created

Your PhD alert has been successfully created for this search.

Your job alert has been successfully created for this search.

Manage your job alerts Manage your job alerts

Account Verification Missing

In order to create multiple job alerts, you must first verify your email address to complete your account creation

Request verification email Request verification email

jobs.ac.uk Account Required

In order to create multiple alerts, you must create a jobs.ac.uk jobseeker account

Create Account Create Account

Alert Creation Failed

Unfortunately, your account is currently blocked. Please login to unblock your account.

Email Address Blocked

We received a delivery failure message when attempting to send you an email and therefore your email address has been blocked. You will not receive job alerts until your email address is unblocked. To do so, please choose from one of the two options below.

Max Alerts Reached

A maximum of 5 Job Alerts can be created against your account. Please remove an existing alert in order to create this new Job Alert

Manage your job alerts Manage your job alerts

Creation Failed

Unfortunately, your alert was not created at this time. Please try again.

Ok Ok

Create PhD Alert

Create Job Alert

When you create this PhD alert we will email you a selection of PhDs matching your criteria.When you create this job alert we will email you a selection of jobs matching your criteria. Our Terms and Conditions and Privacy Policy apply to this service. Any personal data you provide in setting up this alert is processed in accordance with our Privacy Notice

Create PhD Alert

Create Job Alert

When you create this PhD alert we will email you a selection of PhDs matching your criteria.When you create this job alert we will email you a selection of jobs matching your criteria. Our Terms and Conditions and Privacy Policy apply to this service. Any personal data you provide in setting up this alert is processed in accordance with our Privacy Notice

 
 
More jobs from University of Wales, Trinity Saint David

Show all jobs for this employer …

More jobs like this
Join in and follow us

Browser Upgrade Recommended

jobs.ac.uk has been optimised for the latest browsers.

For the best user experience, we recommend viewing jobs.ac.uk on one of the following:

Google Chrome Firefox Microsoft Edge