Location: | London |
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Salary: | Competitive |
Hours: | Full Time |
Contract Type: | Permanent |
Placed On: | 23rd October 2024 |
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Closes: | 31st October 2024 |
Job Ref: | P2024108 |
Our University
Ravensbourne University London is an innovative, industry-focused university located at the heart of London’s newest creative community on the Greenwich Peninsula. We're champions of creativity and collaboration, dedicated to giving our learners the specialist skills and opportunities they need for outstanding careers in digital media and design.
The Role
At Ravensbourne we are looking for Service Desk Analyst to join our IT Service Desk, the central point of contact for IT queries from academics, students and staff. Our Service Desk sets the standards for customer engagement, playing a key customer advocacy role, developing and delivering services that support customer needs and inform IT Services objectives
The team are customer champions, offering specialist advice and support on IT-related issues while providing customers with the best possible service and conveying a sincere willingness to help.
Service Desk Analysts are responsible for the effective delivery of a customer-focused, professional IT support service, they work effectively as part of a team, supported by the other members of the Service Desk and IT Services.
Our analysts take ownership of incidents, requests, and collaborate with colleagues within IT Services and beyond to deliver the appropriate and timely solutions.
This is a fast-paced and varied role, which requires excellent communication and customer service skills as well as a broad range of IT knowledge.
If you are an experienced support professional who is self-motivated and adaptable join our team.
This role supports staff and students during the evening teaching period until 20:00.
You will be required to work either of the two following shift patterns :
Monday – Thursday 12:00 – 20:00,
Friday which can be worked either 12:00 – 20:00 or 09:00-1700
Alternatively we can offer a compressed hours option of Monday – Thursday 10:15 – 20:00
The candidate
You have experience in delivering and supporting IT services in a mixed Windows & Apple Mac environment.
You have an understanding of the operation, support and development of IT technology.
Experience of working in an educational environment would be advantageous to this role although this is not essential.
Key Responsibilities
We particularly welcome applications from ethnic minority candidates as they are under-represented at this level in this area
Further details:
We welcome applicants from all backgrounds and communities, and in particular those that are currently under-represented in our workforce. This includes, but is not limited to, Black, Asian and Minority Ethnic candidates, candidates with disabilities, and female candidates.
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